Job Description

Key Responsibilities

Floor leadership:

Run assigned stations/sections; brief team on menu changes, 86'd items, allergens, and specials; allocate side duties and breaks.

Service excellence:

Ensure full sequence of service (greeting, menu presentation, order taking, coursing, table maintenance, check-back, bill presentation) is executed consistently.

Guest relations & recovery:

Anticipate needs, resolve complaints on the spot, and escalate when required; maintain a visible, professional presence on the floor.

Sales & upselling:

Drive average check via suggestive selling (starters, sides, beverages, desserts); promote specials and pairings (wine/coffee/tea).

Menu knowledge:

Maintain expert knowledge of food, beverages, allergens, ingredients, and preparation methods; coach team to the same standard.

Order accuracy & timing:

Coordinate with kitchen/bar to pace courses; monitor ticket times; ensure hot food hot/cold food cold.

Reservations & seating:

Liaise with host to manage the floor plan, waitlist, and table turns; support guest seating for VIPs and large groups.

Cash & POS controls:

Process payments, splits, discounts, and voids per policy; reconcile station cash/POS at shift end; minimize errors.

Cleanliness & mise en place:

Ensure stations, service areas, and side stations are fully set, clean, and stocked before, during, and after service.

Training & coaching:

Mentor new and junior staff, execute on-the-job training, and reinforce SOPs, grooming, and hygiene standards.

Compliance & safety:

Uphold HACCP/food-safety, alcohol service laws, and company HSE guidelines; complete checklists and logs accurately.

Reporting:

Provide shift feedback to management (guest issues, maintenance needs, stock-outs, staff performance).
Job Type: Full-time

Pay: AED2,000.00 - AED2,500.00 per month