Job Description

Daikan Ramen, Al Ain

, is searching for an experienced and passionate Head Waiter to oversee our front-of-house operations and ensure exceptional service to our guests. You will play a critical role in leading the waitstaff team while maintaining the highest standards of hospitality and guest satisfaction.Responsibilities:

Leadership:

Supervise and coordinate the activities of the waitstaff, providing guidance and training to maintain a cohesive team environment.

Service Excellence:

Ensure consistent delivery of high-quality service throughout the restaurant, directly interacting with guests to address their needs and preferences.

Order Management:

Assist in taking and processing customer orders accurately, ensuring all requests are met in a timely manner.

Menu Knowledge:

Maintain comprehensive knowledge of the menu, including special promotions, and provide recommendations to both staff and guests.

Problem Solving:

Address and resolve any guest complaints or issues promptly and professionally to ensure customer satisfaction.

Collaboration with Kitchen Staff:

Liaise effectively with kitchen personnel to ensure seamless coordination of service and timely delivery of food and beverages.

Training and Development:

Assist in training new waitstaff, fostering a supportive and productive work environment.

Health and Safety:

Uphold health and safety regulations to guarantee a safe and sanitary dining atmosphere for guests and staff alike.
Requirements:

Proven experience as a Head Waiter or in a similar supervisory position in a casual dining or high-volume restaurant. Exceptional leadership and communication skills. Strong understanding of food and beverage service, with a passion for hospitality. Ability to manage multiple tasks while maintaining attention to detail. Excellent problem-solving skills and a customer-oriented mindset. Flexible availability to work evenings, weekends, and holidays as needed. Knowledge of relevant health and safety regulations.
Job Type: Full-time