Job Description

Justlife is rocking the region with its beautifully designed for all home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky.
Do you envision shaping the future of all home services in one of the fast-growing tech startups based in Dubai?
Come onboard and dedicate yourself to becoming #everydaybetter!
Take over a key role as a Head Trainer (Technical Services) in the Fulfillment - Quality department and be a part of this exciting adventure of never-ending growth and success.
You will be responsible for leading the development and management of training for our Technical Services vertical, including AC Cleaning & Repair, Home Appliance Repair, Handyman, plumbing and electrical Services.
This pivotal role will build and manage a team of technical trainers, establish standardized SOPs, drive competency certification, and ensure our technicians are equipped with world-class skills that meet GCC market standards.
What we expect from you:
Leadership & Management

• Lead, coach, and develop a team of Technical Trainers across AC, Handyman, and Appliance Repair verticals
• Set clear performance goals, KPIs, and review processes for trainers
• Foster a culture of professionalism, technical excellence, and continuous learning

Training Program Development

• Design, enhance, and implement end-to-end training frameworks covering technical skills, troubleshooting, customer service, safety, and field behavior
• Develop competency-based multi-level certification pathways for technicians
• Ensure training programs are scalable and aligned with GCC market requirements, brand standards, and customer expectations
• Introduce modern learning methods including digital modules, simulation training, and blended learning

SOP & Process Establishment

• Create standardized SOPs for all service types: AC cleaning & repair, appliance repair, and handyman services
• Define end-to-end processes for technician screening, trade testing, onboarding, certification, and periodic evaluation
• Build documentation, manuals, technical guides, and work instructions for technicians and trainers

Quality Assurance & Compliance

• Conduct regular technical audits and field assessments to ensure service excellence
• Ensure compliance with GCC safety norms, equipment-handling protocols, and quality standards
• Use performance data, customer feedback, and operational metrics to refine training programs

Operational Excellence

• Standardize reporting, evaluation forms, and training documentation
• Collaborate closely with Operations, Quality, Customer Experience, and Business Development teams to identify skill gaps and training needs
• Lead cross-functional initiatives to elevate the quality, efficiency, and reliability of technical services

What we are looking for:

• 10-12+ years of experience in AC/HVAC (AC systems cleaning, servicing, troubleshooting and repair), appliance repair, handyman services, or technical training roles
• Proven experience building or leading a technical training function or trade-testing operation
• Strong understanding of GCC service requirements, quality standards, and customer expectations
• Certification in HVAC, electrical systems, or related technical trades (preferred)
• Bachelor's degree in Engineering, Technical Education, or related field (preferred)
• Should be open to travel to different countries
• Strong coaching, communication, and presentation skills in English (Hindi, Nepali, or Tagalog is a plus)
• Ability to analyze data, measure outcomes, and turn insights into action
• Organized, proactive, and able to perform in a fast-paced environment

PERKS OF BEING A PART of JUSTLIFE
Nothing would replace the start-up spirit, working with an evolving culture and fulfilling workplace! And, we offer you benefits like:
We care about you

• One-day extra vacation on your birthday with our JustHoliday!
• Free Justlife credits so you can enjoy our own services.
• Work reality escapes opportunities through team-building games, challenges, and many more activities.

We improve you

• Working with a great team and entrepreneurial spirit.
• Continuous learning with mentorship, coaching, on-the-job, and internal-external training.
• Never-ending growth and fast career development and internal career opportunities.
• A fair and objective Performance Management System.

We recognize you

• Ignition of the hero in you through our ''JustHeroes'' Reward and Recognition Program.
• Availability of company discounts and gift vouchers.
• A bonus for every successful Employee Referral.

ABOUT US
At Justlife, we envision a life without any chores that keep you from doing what you really want to.
Justlife is the region's leading super app for home services. We connect individual needs with on-demand services, through our innovative marketplace platform.
We helped digitalize the cleaning service industry in UAE, back in 2015, and have been expanding our services from home cleaning alone to serving all our customer's needs at home across the GCC. We now offer home cleaning, salon & spa at home, healthcare at home, maintenance & repairs, upholstery cleaning, pest control & disinfection, moving and packing, and car cleaning, and many more.
We built a network of thousands of trained professionals and served over 6 million sessions across UAE, KSA, Kuwait, Qatar and Oman. With a team of 200+ full-timers and over 1000 service professionals, we pride ourselves in having created a culture that puts people first.
We promise our customers stellar service, our suppliers a valuable partner, our professionals a better life, and our employees a work environment where they can be their best versions of themselves.
Join the tribe and let's become #everydaybetter, together!
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