Job Description

To lead and manage the clinical and service training function across multiple clinic locations, ensuring high-quality onboarding, continuous development, and consistent adherence to clinical protocols. The Head of Training will design, deliver, and refine training programs covering clinical SOPs, laser technologies, aesthetic treatments, and customer experience standards.
Key Responsibilities
1. Training Strategy & Development
Develop and execute a structured training strategy aligned with overall operational and clinical excellence goals.
Create comprehensive onboarding programs for new hires, particularly Skin Practitioners (SPs) and Beauty Therapists.
Define and track KPIs to evaluate training effectiveness and skill progression.
2. Onboarding & Continuous Learning
Oversee the entire onboarding journey for new clinical staff, ensuring alignment with organizational SOPs and service standards.
Create refresher modules and ongoing training plans to support continuous upskilling.
Ensure uniform communication and implementation of clinical protocols, service guidelines, and brand values (generic).
3. Clinical & Technical Training
Train staff on the proper use, safety, and maintenance of laser hair removal and aesthetic devices.
Ensure thorough understanding and consistent execution of clinical treatment protocols.
Conduct competency assessments and provide coaching to enhance performance.
4. Team Management & Collaboration
Manage a team of regional trainers, clinical coaches, or external training consultants.
Work closely with Medical, HR, Operations, and Marketing teams to align training objectives.
Act as the link between clinical advancements, operational needs, and frontline execution.
5. Auditing & Quality Assurance
Conduct routine audits, service quality assessments, and mystery evaluations.
Identify gaps and implement targeted retraining or corrective action plans based on performance trends or customer feedback.
Qualifications & Experience
Bachelor's degree in Nursing, Cosmetology, or a related clinical field; certifications in Aesthetic Medicine or Professional Training preferred.
Minimum 7 years of experience in clinical training within the aesthetic dermatology, beauty, or wellness industry.
Strong hands-on knowledge of laser devices (e.g., medical-grade platforms) and advanced skin/aesthetic procedures.
Excellent leadership, communication, and interpersonal skills.
Must have a valid UAE driving license and ability to travel within the UAE.

Skills Required