DESCRIPTION

Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services.

CBD has been recognized as the number one bank in the UAE on the Forbes list of The World\xe2\x80\x99s Best Banks 2022.

As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers - and delivering service that really goes the extra mile.

Managerial Responsibilities

Lead and manage the operational functions of multiple Units in the department and to ensure of the following:

Account Opening and services for all segments

Escrow operations and Developer payments in line with RERA guidelines

iBusiness operations and Cash Management functions

Clearing, Cheque Discount, Payroll and Remittance operations

PSP Operations

Review, Manage, Guide, and Control activities of the Offshore Processing Team pertaining to units under Shared Services Operations

Lead the Department and manage the team of 4 direct reports and total onshore FTE of 26 including Team leaders, Verifiers and Processors. Manage and oversee the offshore shared services team of 60+ FTE across WNS and TG

Key decision making involved in this role are:

Approve all process pertaining to the perspective of SSD in collaboration with respective business and functions

Review, suggest, and agree to the BRD for any product development of the segments.

Recommend and seek approval from Compliance / Management for completing the process that are not in line with SOP guidelines in coordination with Business to meet the customer expectations, simultaneously protecting the Bank\xe2\x80\x99s interest.

Is responsible for:

Review various applications utilized for Shared Services activities, design for upgrades, prepare BRD\xe2\x80\x99s, conduct UAT, sign-off for deployment into production for improving efficiency.

Review existing process, optimize design work-flow, reduce hand-off\xe2\x80\x99s for better efficiency and quicker TAT

Conducting meetings with Stake holders, participate in management meetings to review customer grievances, suggestions, complaints for improving the satisfaction

Appraisal of staff performance for the Department, PIP for rated staff, efficient management of the entire Department and its resources

Meeting all regulatory, internal audit & compliance requirement and address all the observations pointed out internal and external audit team.

Monitoring the services and agreements provided by external vendors for cheque book printing, courier delivery, printing of stationery, ATM cash management for conformity as per Terms and Conditions

Approving invoice payments to external vendors in conformity to the services for cheque book printing, Cash Management Services

Close coordination with PCM team under CCBB for all their products development and process agreement for all iBusiness related products

Provide assistance to the Head of Operations and Chief Operating Officer to review prepare annual plans, budgets and cost management for the effective functioning of the department.

Review the functions, resource utilization of Onshore and Offshore for the volume of work handled, AHT handled and optimize the team for cost efficiency.

Provide high level motivation to the team, counselling to bring in the best efficiency, skills to achieve the quality service delivery.

Talent Pal