:About this opportunity!At Ericsson, we\'re seeking a talented Head of Service Delivery driven to shape the future of technology. We\'re looking for an individual who thrives in complex Cloud Software and Services engagements and is equipped to offer extensive technical and delivery knowledge to our team. As an Overall Program Director with Ericsson, you will ensure the fulfillment of contracts, drive customer satisfaction, and contribute meaningfully to the organization\'s objectives. The role also demands building strong customer relationships across all levels, identifying up-sale opportunities, coaching the team for their professional growth and recognizing talent. Your contribution will also extend to supporting asset development, organizational set-up and growth, with the aim of driving forward our Professional Services culture.What you will do

• The role will be the overall Program Director for the account, responsible for Service Delivery across different Service Lines
• Will own the P&L for Cloud Software and Services for the account delegated by the Head of Cloud Software and Services
• Build and manage Operational relationship with the customer not only on delivery but also post-sales support and excel in management of escalations towards the Business Area
• Owns add on sales (expansions, upgrades) and recurrent revenue establishment. Other roles like Customer Project Managers, Solution Architects, etc will drive fulfilment of the target
• Will manage financial forecast accuracy and resource demand forecast
• Will build and maintain relationship with the Ericsson Customer support organization and secure escalations are handled to assure next sales

• - Scope the customer solution in such engagements and identify potential up-sale opportunities.
• - Drive the definition of the total customer solution with the assigned solution team.
• - Take responsibility for overall program planning and manage all assignments under the specific program.
• - Manage the operational relationship with the customer, including contract execution strategy and risk exposure.
• - Secure compliance to both contractual and business case requirements.

You will bring

• Strong functional leadership capabilities
• Project Management Process.
• Mediation through stakeholder management and communication.
• Project Portfolio Management.
• Program/Project Finance Management.
• Business Modeling.
• Commercial Management.
• Value Creation.
• Coaching and Mentoring.
• Consultative Selling.
• Financial Acumen.
• Market insights.
• Ericsson Portfolio.

Why join Ericsson?At Ericsson, you\xc2\xb4ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what\xc2\xb4s possible. To build solutions never seen before to some of the world\xe2\x80\x99s toughest problems. You\xc2\xb4ll be challenged, but you won\xe2\x80\x99t be alone. You\xc2\xb4ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.What happens once you apply?to find all you need to know about what our typical hiring process looks like.Would you like to take a tour to \xe2\x80\x9cLife at Ericsson MEA\xe2\x80\x9d, visit short videoEncouraging a diverse an inclusive organization is core to our values at Ericsson, that\'s why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, .

Ericsson