Job Description

About the Role:

We are seeking a dynamic, experienced, and results-driven

Head of Operations

to lead and oversee the operations of our expanding group of restaurants in Dubai. The ideal candidate will have a deep understanding of the UAE hospitality market, a strong leadership presence, and fluency in

English

, with a proven track record of managing multiple outlets.

Key Responsibilities:

Lead and oversee day-to-day operations across all restaurant locations in Dubai. Develop and implement operational strategies, SOPs, and performance benchmarks to ensure high-quality service and profitability. Drive revenue growth, cost control, and operational efficiency across all outlets. Collaborate with executive chefs, outlet managers, and support teams to ensure brand standards are maintained consistently. Analyze P&L statements and identify areas of improvement for profitability and guest satisfaction. Manage and mentor restaurant managers, ensuring strong team leadership and performance development. Oversee new store openings, refurbishments, and expansion projects. Ensure compliance with local health, safety, labor, and licensing regulations. Maintain strong communication with owners and provide regular performance reports. Handle crisis management, customer escalations, and service recovery initiatives.

Qualifications & Requirements:

Minimum 10 years of experience

in the F&B/hospitality industry in

Dubai

, with at least 5 years in a senior operational leadership role. Proven experience managing

multiple restaurant outlets

simultaneously. Strong financial acumen with expertise in budgeting, forecasting, and P&L analysis. Excellent leadership, problem-solving, and organizational skills.

Fluent in English

(mandatory); benefit Russian/Ukrainian. In-depth knowledge of the Dubai F&B market, trends, labor laws, and licensing procedures. Bachelor's degree in Hospitality Management, Business, or related field (MBA preferred). High adaptability, cultural sensitivity, and a passion for hospitality excellence.

What We Offer:

Competitive salary and performance-based bonuses Opportunities for growth and involvement in regional expansion Dynamic, multicultural team environment Employee benefits as per UAE labor law
Job Type: Full-time