Job Description

Key Responsibilities:

1. Reservation Management

Supervise and manage the reservations team to ensure accurate, timely, and efficient handling of all bookings. Oversee phone, email, and online reservation channels. Ensure all reservations are recorded correctly in the system with accurate guest details, preferences, and special requests. Coordinate with F&B and operations teams to optimize table allocations and manage peak-hour bookings. Track daily, weekly, and monthly reservation reports to monitor performance and identify trends. Manage VIP, large party, and special event bookings, ensuring all details are communicated to relevant departments. Handle no-shows, cancellations, and waitlist management effectively.

2. Guest Relations & Experience

Greet and interact with guests in a professional, warm, and personalized manner. Anticipate guest needs and preferences to deliver a tailored experience. Handle guest complaints or feedback promptly, professionally, and with a solution-oriented approach. Maintain guest history and preference records to enhance repeat guest experience. Ensure consistent high standards of hospitality across all guest touchpoints. Build and maintain relationships with regular and VIP guests. Coordinate with operations, kitchen, and service teams to ensure guest satisfaction during visits.

3. Team Leadership & Coordination

Train and supervise the reservations and guest relations team members. Create and maintain efficient shift schedules to cover operational needs. Conduct performance evaluations and provide coaching for continuous improvement. Ensure team adherence to company policies, grooming, and service standards.

4. Reporting & Communication

Prepare daily and weekly reservation and guest feedback reports for management. Communicate guest preferences, complaints, and special notes to the relevant departments. Liaise with marketing and management for promotions, special events, and campaigns. Coordinate with IT for system updates or issues related to reservation software.

5. Administrative & Operational Support

Maintain updated database of guests, agencies, and corporate accounts. Support in developing and implementing reservation policies and SOPs. Ensure all reservation-related documentation and correspondence are well organized. Monitor online reviews and guest feedback platforms, and respond when appropriate. Contribute ideas for improving guest satisfaction and maximizing revenue.

Skills & Competencies Required:

Strong communication and interpersonal skills Excellent organizational and multitasking abilities Problem-solving and conflict resolution skills Knowledge of reservation systems (like OpenTable, SevenRooms, ResDiary, etc.) Leadership and team management experience Attention to detail and a proactive approach Fluent in English; additional languages are a plus Professional appearance and confident demeanor

Work Location: Dubai

Candidates must have at least 2 year of experience with a busy restaurant within UAE.

Job Type: Full-time

Pay: AED4,000.00 - AED6,000.00 per month

Application Question(s):

What is your notice period? What all languages can you speak?
Experience:

Restaurant: 2 years (Required)
Location:

* Dubai (Required)