Head Of Operations

Dubai, United Arab Emirates

Job Description

Job Title - Head of Operations
Our client is building a modern financial infrastructure platform (clearing, settlement, exchange, custody, liquidity, support). We are looking for a Head of Operations / Senior Operations professional who is half pure operations, half IT-oriented, to own day-to-day production operations and coordination with the platform (L3) team.
Profile summary

  • 7-10+ years of experience in operations within fintech, payments, FX, banking, or financial infrastructure
  • Strong background in operational processes for clearing, settlement, reconciliations, and custody/liquidity
  • Comfortable working very close to IT: using monitoring tools, reading basic logs, understanding APIs/messages, and collaborating with engineers on incidents
  • Good understanding of fiscal and accounting implications: fees, PnL impact, control accounts, and balance movements
  • Experience with production support processes (L1/L2), incident management, and change management
  • Strong communication skills for dealing with internal stakeholders (tech, product, finance, compliance) and, where needed, clients/partners
  • Hands-on, detail-oriented mindset combined with the ability to design and improve processes
Core responsibilities
  • Run and supervise daily operations
  • Monitor platform health, transaction flows, and operational dashboards
  • Ensure core operational processes (clearing, settlement, liquidity movements, reconciliations, reporting) run correctly and on time
  • Coordinate with customer support on operational questions and client issues
  • Fiscal and accounting control
  • Understand and oversee the operational side of fees, commissions, and PnL-related flows
  • Maintain and reconcile control accounts across custody, settlement systems, and client ledger.
  • Work with finance on discrepancies, adjustments, and audit requirements
  • Incident handling and technical collaboration
  • Act as senior **L1/L2 operations contact** for production incidents, including triage and initial diagnosis
  • Perform first-level technical analysis (logs, dashboards, simple queries/checks) before engaging the **platform (L3) tech team**
  • Coordinate with the platform team on issue resolution, root-cause analysis, and follow-up actions
  • Ensure structured communication to support, management, and clients during and after incidents
  • Change and configuration management
  • Oversee operational readiness for new releases and config changes (tariffs, limits, liquidity sources, settlement systems, Fire blocks, etc.)
  • Validate that changes are tested, documented, and rolled out with clear run books and rollback plans
  • Process ownership and improvement
  • Own and maintain ops manuals and play books for settlement, custody, liquidity, reconciliations, incident management, and support flows
  • Define and track ops KPIs (volumes, failure rates, incident metrics, reconciliation breaks, processing times)
  • Train and mentor junior ops staff and L1 support on tools, processes, and escalation paths
Languages and location
  • Fluent English is a must (written and spoken)
  • Location: strong preference for UAE, Dubai, with flexibility for highly qualified remote candidates in similar time zones
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Job Detail

  • Job Id
    JD2262541
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Dubai, United Arab Emirates
  • Education
    Not mentioned