The Role Responsibilities

Job Summary

• Mortgage Distribution (F2F, Digital, Voice - sales and service).
• Mortgage Channel Management (Brokers, Developers, In-house sales team).
• Mortgage Operating Model (process streamlining, pricing discussions, comp scan, policy proposals, sales management).
• Mortgage Governance and stake holder management (stake holders include Risk, Product, Compliance, Finance, Operations).
• With the exception of Product - (Mortgage Product design, Product construct, Product management), the role holder is responsible to own the sales and profitability of Mortgage business within CPBB UAE with direct people management and P&L accountability.

Strategy

The role is responsible for driving the growth of Mortgage Business in line with UAE CPBB strategy and driving the profitability of the Mortgage Portfolio.

These responsibilities include defining overall financial and non-financial targets, profitability of mortgage portfolio, attrition control and sales management.

Role also covers alignment of targets in line with country priorities. Process streamlining and digitisation with the goal that SCB CPBB banking processes become best in class, define and manage initiatives for process enhancement and straight through processing.

The role also oversees risks of the critical processes, establish treatment plans and manage risk to below Group and country risk appetite.

The role requires stake holder management with country, regional and group colleagues.

Business

The role will manage the P&L mortgages including

• Deliver revenue and attrition targets for mortgages.
• Deliver mortgages balance sheet targets and maintain strong NIM at +2%.
• Maintain mortgages costs in line with set targets and ensure mortgage ROTE remains +10%.
• Contribute to the operating profit of the UAE CPBB business.
• Manage head count and maintain healthy CIR of 60%.
• Establish, develop and nurture broker relationships, establish alternate sales channels and increase mortgage penetration in existing book.
• Increase cross sell in mono line mortgage sales.

Processes

The role holder is responsible for defining and managing the delivery of new capabilities. This will also include

• Manage all processes where a member of Mortgages team is the identified process owner and continuously improve the operational efficiency and effectiveness of processes. In addition, ensure effective management of associated risks within the function and compliance with applicable internal policies, and external laws and regulations. This includes activities which are carried out by other businesses or functions, or which are hubbed or outsourced.
• Accountable to risk control owners and / or Group policy owners for the implementation of policies and control standards set by them, ensuring compliance and operating within risk tolerance and risk appetite and building a culture of good conduct.
• Collaborate with regional and Group stakeholders to identify, prioritize and design processes with an objective for digitization, simplification, rationalization and standardization and deliver process mapping, documentation and standards for required processes for Mortgages.
• Deliver a framework for process management to track effectiveness and efficiencies.

People and Talent

• Provide tools and training support to sales teams to deliver performance targets and manage the portfolio.
• Ensure ongoing sales performance management of teams and provide drive productivity.
• Manage team attrition, ring-fence top performers and UAEN.
• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with partners.
• Ensure the provision of ongoing training and development of people, holders of all critical functions are suitably skilled and qualified for their roles including effective supervision in place to mitigate any risks.
• Employ, engage and retain high quality people.
• Set and monitor job descriptions and objectives for the team and provide feedback and rewards in line with their performance against those responsibilities and objectives.

Risk Management

• Develop standards for mortgage sales, ensure risks are identified and managed; adopt best practices across the sales and client engagement life cycle.
• Ensure a robust Risk and Control environment through establishing strong security and controls. This includes identifying key risks, issues and interdependencies, and ensure mitigants are in place.
• Identify weaknesses across control environment and drive rectification and ensure adequate and appropriate systems and controls are compliant with Group and Business policies, procedures, and standards.

Governance

• Develop and implement clear structures of accountability to ensure team members are successful in their roles and there is clear oversight / supervision / decision making.
• Maintain an awareness and understanding of the regulatory framework in which the Bank operates, and the regulatory requirements and expectations relevant to the role.
• Responsible for delivering effective governance; capability to challenge effectively; and willingness to work with any local regulators in an open and cooperative manner.

Regulatory and Business Conduct

• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the UAE Mortgage Sales Team to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Head, CPBB, UAE
• Head, Affluent, UAE
• Head, Client Experience, UAE
• Head, Wealth Management, UAE
• Head, Secured Lending, UAE
• UAE CPBB Management Team
• Credit Risk, Compliance, Operations, and other relevant support functions

Other Responsibilities

• Embed Here for good and Group\xe2\x80\x99s brand and values in UAE CPBB; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

Our Ideal Candidate

• Bachelor\'s degree
• 10 years of experience in relevant industry
• Proven track record in UAE mortgage sales and regulatory environment

Role Specific Technical Competencies

• Microsoft Office
• Data Management and Analytics
• Credit Risk Assessment
• Property Market Modelling
• Regulatory Framework Tools

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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