Job Description

: Head of ERP

Lead end-to-end ERP implementation covering requirement gathering, solution design, configuration, customization, testing, deployment, and post-go-live support. Manage ERP support across multiple business zones and coordinate with third-party integrations including banks and government entities such as UAE Pass, GDRFA, MOFA, DCAA, Emirates NBD, and WIO Bank. Prepare, review, and finalize Business Requirement Documents (BRDs) and facilitate Functional Requirement Specification (FRS) discussions with technical teams. Conduct weekly project update meetings with PMO teams, monitor progress, track milestones, and ensure alignment with project timelines. Perform business process analysis and reengineering to align ERP workflows with organizational needs. Coordinate with onsite and offshore teams, conduct weekly knowledge-transfer sessions, and ensure all teams are updated with product enhancements. Organize town hall sessions to communicate newly launched ERP updates and features to internal teams. Identify recurring system issues, perform root-cause analysis, and ensure permanent resolution. Monitor support systems (such as Zoho Desk), ensure SLA compliance, and manage high-priority issues efficiently. Gather and analyze new scope requirements from business stakeholders and convert them into detailed BRDs with field-level details, conditions, workflows, views, templates, and approvals. Communicate requirements clearly to technical teams, validate development outputs, and demonstrate completed features to stakeholders. Plan and execute deployments during low-traffic hours or weekends to minimize impact on system performance. Develop custom reports using Power BI, Crystal Reports, SQL procedures, and built-in reporting tools. Prepare POCs, give software demonstrations, and provide functional leadership during pre-sales discussions when required. Configure ERP, CRM, WMS, PMS, CAFM, POS, and MRP modules as per business needs. Conduct end-user training for Finance, Procurement, Operations, HR, CRM, Property Management, Manufacturing, and other departments. Support on-premise and cloud-based deployments, manage backups, patches, and system updates. Create SQL functions and procedures for advanced analytics and KPI reporting. Manage ERP security, user creation, access control, and authorization settings. Document workflows, functional specifications, and UAT scenarios for stakeholder validation. Maintain strong communication with project managers and business leaders to ensure clarity on project status and deliverables.
Job Type: Full-time