Job Description

The Head Hostess is a pivotal leadership role within our service team. This individual is responsible for overseeing all front-of-house operations, including reservations, guest reception, and seating management. The ideal candidate is an ambassador of the Peaches & Cream brand, embodying professionalism, impeccable grooming, and a genuine passion for hospitality. You will ensure seamless coordination between the reception area and the service team, creating a flawless first and lasting impression for all our guests .

Key Responsibilities:1. Guest Experience & Reception:

Warmly greet and welcome guests upon their arrival, escort them to their tables, and present menus, ensuring a positive and memorable first impression. Proactively anticipate guest needs and exceed expectations to ensure complete satisfaction throughout their visit. Build rapport with regular guests, recognizing and acknowledging them to foster loyalty and repeat business. Address and resolve any guest concerns promptly, professionally, and with empathy, escalating issues to management when necessary .

2. Reservation Management:

Expertly manage all reservation inquiries via phone, email, and online booking channels using our reservation system. Accurately input and maintain reservation details, including guest information, special requests (allergies, anniversaries, etc.), and seating preferences . Optimize table allocation and seating arrangements using a rotation chart to ensure equitable distribution among servers and maximize seating capacity. Monitor dining room flow to minimize wait times and quote accurate wait times to guests during peak periods .

3. Team Leadership & Training:

Lead, mentor, and supervise the hostess team, including scheduling, break planning, and daily briefings. Train new and existing host staff on service protocols, reservation systems, product knowledge, and guest interaction techniques . Act as a role model for professionalism and service standards, fostering a positive, collaborative, and efficient work environment. Assist management in evaluating hostess performance and providing constructive feedback .

4. Operational Excellence:

Execute opening and closing procedures for the reception area, ensuring compliance with operational standards. Maintain the cleanliness, organization, and presentation of the hostess stand, lobby, and waiting areas. Collaborate closely with the kitchen and service staff to communicate special guest requests, allergies, and large party arrangements . Utilize the Point of Sale (POS) system efficiently for managing reservations and waitlists.

Qualifications and Requirements:

Minimum of

3 years

of experience in a hostess or front-of-house role within a high-volume, fine dining, or upscale casual environment, with at least

1 year

in a supervisory or leadership capacity .

Impeccable personal presentation

and professional demeanor.

Exceptional communication and interpersonal skills

, with full professional proficiency in

English

.

Preferred Qualification:

Fluency in another European language (e.g., French, Italian, Spanish, German) is highly desirable to enhance the experience for our diverse international clientele. Proven ability to lead a team, multitask, and remain calm and efficient under pressure. Strong problem-solving skills and a guest-centric mindset. Proficiency with reservation management systems (e.g., OpenTable, Resy) and basic computer skills. Flexibility to work a variety of shifts, including weekends and holidays A diploma or degree in Hospitality Management or a related field is a strong advantage.
Job Types: Full-time, Permanent

Application Question(s):

How soon can you join us? Do you require company employment visa sponsorship?
Experience:

* Hostess: 3 years (Required)