Job Description

Role: Head Hostess Location: Dubai, United Arab Emirates Package: 10,000 : 15,000 AED per month, plus benefits *** Please note that due to the urgency of this requirement, we can only consider candidates who are already based inside of the UAE *** Embark on a unique opportunity to shape the marketing landscape for two highly anticipated, upscale restaurants set to open in the heart of Dubai:Downtown. We are seeking an experienced Head/Lead Hostess with a proven track record in successfully launching and promoting high:end restaurants in Dubai. We are looking for an experienced Head/Lead Hostess with an enthusiastic and proactive approach to share their passion for the hospitality industry in delivering service with a smile. You will be working in a busy, fast:paced environment which requires a consistency in customer service, flexibility and being able to work well under pressure. Ideally, we are seeking those who come from either a high volume venue and/or who have experience dealing with luxury/fine dining venues. Key Responsibilities: * Managing the reservations team and leading by example. * Meeting and greeting all customers on arrival. * Taking reservations over the phone and through online systems, ensuring all bookings are recorded correctly. * Taking responsibility for all reservations, making sure all enquires are followed up and documented on the system. * Answering the phone to all external calls. * Maintaining relationships with key clients and VIPs, ensuring management are aware of any bookings. * Dealing with clients to ascertain their events requirements i.e. Itinerary, events requirements, food and drink requirements etc. * Ensuring all of the team (front of house and kitchen) is fully aware of event bookings, current and future. * Review operating practices for the reception team and implement improvements where necessary. * Liaising with the Management Team and Kitchen to ensure all departments are up to speed with daily bookings. * Put forward ideas with regards to targeting potential customers, building relationships with key clients and VIPs and promoting new business. Requirements: * Outgoing and approachable, yet professional. * You will need to be comfortable and confident when dealing with customers. * Good organisational and communication skills. * Computer literate. * Some experience of managing/overseeing a small team would be desirable. * Be able to think outside of the box. * Previous GCC and Dubai/UAE experience is mandatory.