Description

Head Hostess - SAL - Jumeirah at Saadiyat Island Resort

United Arab Emirates

JOB DESCRIPTION

About Jumeirah & the Hotel:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different\xe2\x84\xa2 brand promise.

Its award winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

A sustainable hospitality leader in the capital, Jumeirah at Saadiyat Island Resort is a breadth of fresh air offering an eco-friendly stay amidst contemporary surroundings on the Abu Dhabi coastline. Surrounded by natural beauty and conceived to care for every aspect for guest wellbeing, the resort resembles a perennial summerhouse where visitors can experience Abu Dhabi Island life at its best. The luxury beachfront resort is home to seven world-class restaurants and bars, three swimming pools and the award-winning SPA featuring an extensive menu of specialized treatments and exclusive products from all around the world. In addition to this, guests can utilize wide range of leisure facilities including a mixed and ladies-only gym, a kids club and a tennis court. Boasting 400 meters of pristine private beach and sand dunes, the resort is anchored on one of the most desirable beach locations in the UAE and was conceived with the environment in mind having implemented eco-friendly strategies and initiatives since its launch in 2018.

About the Job:

An opportunity has arisen for a Head Hostess to join our Food & Beverage Team at Sal in Jumeirah at Saadiyat Island Resort. The main duties and responsibilities of this role:

To set up the host/hostess stand, review the reservation book and make recommendations as to the set up of the room.

To open the restaurant for business at the prescribed time each shift.

To assist with training, supervising and discipline all outlet colleagues.

To inspect the cleanliness of each section of the dining room and make necessary improvements as well as check each table prior to opening to ensure its proper set.

To develop and maintain an elegantly appointed environment, with superior staff, dedicated to an attentive, distinctive experience for all dining periods.

To pick up the daily menus and insert them properly in their covers.

To inspect every menu and list to ensure their immaculate condition and appearance.

To develop a complete working knowledge of the menus, menu ingredients and what is unavailable for the day.

To assign seating taking into account service standards.

To know the server stations, their daily assignments, their personal timing patterns and their maximum workload capacity.

To maintain a station chart and cover count for the restaurant.

To be fully capable of working with open table system

To ensure each guest receives the highest quality of service.

To greet each guest promptly, courteously, graciously with eye contact, a smile and good posture.

To handle guests without reservations or those waiting for others to join them.

To observe daily conditions of all physical facilities and equipment in the outlet and make recommendations for corrections and improvements as needed.

To prepare colleague schedules, which allow for appropriate service while controlling labour costs and overtime.

To communicate with other departments to ensure a supporting team of professionals.

To handle lost and found items.

To seat reservations promptly at a table pre-set for the number in the party.

To check guest\'s coats or packages when necessary.

To address guests by name whenever possible.

To address guest dissatisfaction immediately and inform the manager of the action taken.

To answer telephones according to JI standards and take reservations or provide information regarding the restaurant or any other hotel service.

To anticipate the needs of guests while scanning the room constantly.

To respond properly in any hotel emergency or safety situation.

To perform other tasks or projects as assigned by hotel management.

To identify potential problems and ask for assistance before breakdown occurs.

To provide lateral service within the hotel whenever needed

Must be able to perform any other duties as may reasonably be requested by the management.

About you:

The ideal candidate for this position will have the following experience and qualifications:

A total of 4-5 years Food and Beverage experience.

Experience in similar positions in the Middle East

Demonstrated experience working in a high-volume, high-pressure environment

Experience working in the hospitality or other customer service-related industry

About Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

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JOB INFO

Job Identification

1295

Job Category

Food & Beverage

Apply Before 07/21/2023, 10:52 AM

Job Schedule Full time

Locations Saadiyat Island, Abu Dhabi, AE

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