Job Purpose The Head Hostess is a senior role responsible for providing leadership to a team of hostesses at the restaurant and ensures the delivery of top-quality service to guests Key Result Areas
Relate with clients when they arrive and when they are leaving
Thank clients for their patronage when they are leaving
Communicate with customers while they wait for their drink and food order
Ensure complete and consistent cleanliness of the hostess area
Be available to answer calls and to greet guests
Provide assistance to servers with tallies at shift ends
Supervise host book efficiently and oversee clients seating arrangements
Handle clients amicably and with understanding whether they have reservation or not
Make great and impressive first impression on clients
Schedule reservation for guests both in person and over the phone
Communicate with supervisors or management on any issue related to customers
Handle all cases related to guest courteously and professionally
Maintain diplomacy while relating with clients.
Job Type: Full-time
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