Job Description

The Head Barista is responsible for leading the barista team, ensuring exceptional coffee quality, and delivering outstanding customer service. This role combines hands-on coffee preparation with staff training, quality control, and day-to-day operations at the coffee bar.

Key Responsibilities

Coffee Quality & Preparation

Prepare and serve high-quality coffee, espresso drinks, and specialty beverages Maintain consistency in recipes, presentation, and taste Calibrate grinders and espresso machines regularly Monitor bean freshness, brewing methods, and extraction standards

Team Leadership & Training

Lead, motivate, and support barista staff during shifts Train new and existing staff on coffee preparation, equipment use, and service standards Schedule shifts and ensure adequate coverage Provide feedback, coaching, and performance support

Customer Experience

Deliver friendly, professional, and efficient service Handle customer feedback, concerns, and complaints effectively Build relationships with regular customers and promote brand loyalty

Operations & Maintenance

Oversee opening and closing procedures Ensure cleanliness and organization of the coffee bar Monitor inventory, place orders, and reduce waste Ensure compliance with health, safety, and hygiene standards

Menu & Business Support

Assist with drink menu development and seasonal offerings Support promotions, upselling, and product knowledge Track sales trends and contribute ideas for improvement
Qualifications & Skills

Proven experience as a Barista; leadership or supervisory experience preferred Strong knowledge of coffee brewing methods and espresso machines Excellent communication and interpersonal skills Ability to multitask in a fast-paced environment Attention to detail and commitment to quality Flexible availability, including weekends and holidays
Preferred Qualifications

Specialty coffee certification (e.g., SCA) Experience with latte art and advanced brewing techniques Inventory or ordering experience
Working Conditions

Standing for extended periods Exposure to hot equipment and beverages Fast-paced, customer-focused environment
Job Type: Full-time