Head Barista

Dubai, United Arab Emirates

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Job Purpose

To manage store, defined as BRONZE Store.
To provide an exceptional customer experience in a professional and efficient manner to all guests.

Essential Roles and Responsibilities
Functional Roles and Responsibilities

Ensure that the outlet operations and brand guidelines are adhered to as required by the company and the brand standards.
Oversee all cash management procedures including system transactions, control the voiding system, opening & cash out procedure, system reconciliation, daily banking procedures etc.
Handle customer queries /comments to maximize customer satisfaction.
Prepare weekly reports and provide relevant feedback and suggestions to the Area/ Operations Manager to maximize operational efficiency.
Ensure compliance with all legislation and ATG policies and procedures. Knowledge, understanding and execution of all company audits up to set target (GWR, Bwise etc.).
Gather market intelligence and provide feedback to enable the Area/ Operations Manager to plan future strategies and action plans to stay ahead of competition, increase sales.
Seek new opportunities to drive and create additional sales.
Maintain optimum stock levels to ensure smooth running of operations to cater to customer demands.
Ensure all products delivered to customers are as per brand standards.
Manage wastage and variance as per agreed targets.

Job Requirements
Education/Certification and Continued Education

Years of Experience

Additional Information

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