is responsible for leading the cafe's barista team to deliver exceptional coffee and outstanding customer service. This role ensures the highest standards of beverage quality, cleanliness, efficiency, and hospitality. The Head Barista oversees daily cafe operations, supervises and trains barista staff, manages inventory, and maintains consistency in all coffee and espresso beverages.
Responsibilities and Duties1. Beverage Preparation & Quality
Prepare and serve high-quality specialty coffee and espresso-based beverages.
Ensure every drink meets established standards for taste, presentation, and consistency.
Calibrate coffee machines and grinders daily for optimal extraction.
Stay up to date with coffee trends, brewing techniques, and equipment maintenance.
Supervise table service and manage guest flow to maximize turnover.
Conduct table visits in the absence of the Cafe Manager.
Coordinate with the kitchen team to maintain food quality and timely service.
Ensure the cafe is properly set up and ready for operation before opening hours.
2. Team Leadership & Training
Supervise, schedule, and support barista staff during shifts.
Train new baristas on cafe standards, customer service, and beverage preparation.
Provide continuous coaching to enhance performance, motivation, and teamwork.
Lead by example, demonstrating professionalism, efficiency, and enthusiasm.
3. Customer Service
Greet customers warmly and ensure a welcoming, engaging experience.
Handle customer feedback, complaints, or special requests promptly and professionally.
Promote new menu items, seasonal offerings, and loyalty programs.
4. Operations & Inventory Management
Monitor stock levels and order coffee beans, milk, and other supplies as needed.
Track daily sales, monitor usage, and minimize waste.
Maintain proper storage, labeling, and rotation of ingredients and materials.
Assist with cash handling, sales reconciliation, and reporting when required.
5. Equipment & Cleanliness
Ensure all coffee machines, grinders, and tools are clean and in good working condition.
Coordinate with maintenance for timely equipment servicing or repairs.
Oversee general cafe cleanliness, sanitation, and hygiene compliance with safety standards.
Qualifications & Skills
Minimum
2 years of experience
as a Senior Barista or Head Barista.
Strong knowledge of coffee preparation methods, latte art, and cafe operations.
Excellent leadership, communication, and interpersonal skills.
Ability to work efficiently in a fast-paced environment and remain calm under pressure.
Barista training certification
is an advantage.
Job Type: Full-time
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