Job Description

Gym Front Desk Supervisor

Company Name:

Crony Fitness

Job Type:

Full-time, Permanent

Location:

Dubai International City, UAE

Salary:

AED 2,500 - AED 3,300 per month

Experience:

Minimum 2 years in front desk supervisor or manager roles

Language:

English (Required); Arabic or Chinese is a plus

Shift Availability:

Morning, Mid and Evening shifts

Expected Start Date:

As soon as possible

Job Summary:

Join our vibrant team at a leading gym in Dubai International City as a

Front Desk Supervisor

. We're looking for a highly capable and polished professional to elevate our member experience and efficiently manage front desk operations. This role is crucial for ensuring seamless service delivery and fostering a welcoming environment for all members and guests. If you possess a strong background in hospitality, a passion for fitness, and proven leadership skills, we encourage you to apply.

Key Responsibilities:

Lead, mentor, and supervise the front desk team to ensure peak performance and adherence to service standards. Provide an exceptional first impression, warmly welcoming and assisting all gym members and visitors. Manage and prioritize a high volume of inquiries via walk-ins, phone, and email concerning memberships, class schedules, and facility bookings. Strategically plan and oversee front desk shifts, guaranteeing consistent coverage and operational efficiency. Maintain meticulous member records, handling new sign-ups, renewals, and cancellations with precision. Ensure the reception area remains immaculate, well-organized, and optimally prepared for daily operations. Collaborate on special events and promotional campaigns, ensuring smooth execution. Confidently manage and respond to emergency situations following established company protocols. Oversee incoming correspondence and package distribution. Undertake additional duties as assigned by management to support gym operations.

Work Schedule:

Rotating shifts including weekends and holidays:

Morning:

7:00 AM - 5:00 PM

Mid:

10:00 AM - 8:00 PM

Evening:

12:00 PM - 10:00 PM

Requirements:

Minimum high school diploma required; hospitality or business-related education is a plus.

At least 2 or 3 years of demonstrated supervisory or management experience

in a fast-paced customer service or hospitality environment. Exceptional communication and interpersonal skills in English are essential (proficiency in Arabic or Chinese is a distinct advantage). Proven ability to deliver outstanding customer service and maintain excellent organizational standards. A

dependable, mature, and highly responsible individual

capable of independent problem-solving and team oversight. Comfortable adapting to rotating shifts and thriving in a dynamic, high-energy setting. Proficient in computer systems and familiar with standard front desk management software.

How to Apply:

Please submit your updated resume directly through Indeed.
For faster communication, you may also message us after applying via WhatsApp at +971 569491665 and mention "Front Desk Supervisor Application."
You may include a professional photo in your CV if you wish (optional, not required).

Job Types: Full-time, Permanent

Pay: AED2,500.00 - AED3,300.00 per month

Ability to commute/relocate:

Dubai International City: Reliably commute or planning to relocate before starting work (Preferred)
Experience:

Front Desk or Customer Service: 2 years (Required)
Location:

* Dubai International City (Preferred)