Job Description

Company Overview
The Warehouse Gym is the UAE's fastest-growing gym chain, boasting 11 unique locations with plans for expansion. Celebrated for its street art, design, music, and community, we offer thousands of weekly classes, industry-leading equipment, and world-class trainers. Our aim is to revolutionise wellness journeys, making us more than just a gym, but a lifestyle destination.
Job Overview
We are seeking a dedicated and experienced Gym Branch Manager to oversee our dynamic location in Dubai. This senior-level, full-time position offers an exciting opportunity to lead a talented team and manage branch operations with a focus on enhancing customer experiences and achieving membership growth.
Roles and Responsibilities

• Oversee all aspects of the fitness facility's operations, including staff management, member engagement, revenue generation, and facility maintenance.
• Manage day-to-day operations of the gym branch, ensuring a clean, safe, and organized facility environment.
• Provide ongoing coaching, performance feedback, and professional development opportunities to ensure a high-performing team.
• Foster a positive and inclusive work environment that promotes teamwork, accountability, and exceptional customer service.
• Develop and implement strategies to enhance member engagement, satisfaction, and retention.
• Build strong relationships with members through personalized interactions.
• Address member inquiries, concerns, and feedback in a timely and professional manner, ensuring a positive experience for all members.
• Develop and execute sales and marketing initiatives to drive membership sales and personal training sessions.
• Set and achieve revenue targets, monitor key performance indicators, and implement strategies to maximize revenue and profitability.
• Analyze market trends, competitor activities, and member feedback to identify opportunities for revenue growth and business expansion.
• Ensure the cleanliness, safety, and functionality of the fitness facility and equipment.
• Develop and implement maintenance schedules, protocols, and procedures to prevent downtime and ensure optimal performance.
• Coordinate with every Department Heads with any issues and concerns to ensure smooth flow of the operations.
• Ensure compliance with health and safety regulations, industry standards, and company policies.
• Monitor expenses, control costs, and manage financial resources effectively to achieve budgetary goals.
• Identify opportunities for cost savings, revenue enhancement, and operational efficiencies.

• Proven experience in branch operations management within the fitness industry, with a track record of meeting or exceeding performance targets.
• Demonstrated expertise in team leadership with the ability to motivate and manage a diverse group of fitness professionals and support staff effectively.
• Strong understanding of industry regulations to ensure compliance with all necessary legal and safety standards.
• Exceptional customer experience skills to foster a welcoming and supportive environment for all gym members.
• Proficiency in membership retention strategies, with a focus on maintaining high levels of customer satisfaction and loyalty.
• Advanced skills in staff training to ensure continuous improvement and professional development of team members.
• Ability to conceive and execute strategic sales initiatives to drive membership growth and enhance revenue streams.
• Familiarity with CRM systems to streamline operations, track member engagement, and enhance service delivery.