Job Description

Key Responsibilities

1. Front Desk & Customer Service

Greet members and visitors, providing exceptional customer service. Handle inquiries related to memberships, classes, schedules, and facilities. Manage phone calls, WhatsApp messages, emails, and walk-in inquiries. Assist members with registrations, renewals, and payment procedures. Address and resolve customer complaints professionally.

2. Membership Management

Maintain accurate records of new registrations, renewals, cancellations, and membership upgrades. Ensure timely follow-up with expired or expiring memberships. Maintain proper documentation and verify member details.

3. Operations & Facility Coordination

Ensure all gym areas, equipment, and amenities are clean, safe, and functional. Coordinate with cleaners, maintenance staff, and technicians when needed. Regularly inspect equipment and report any damages or maintenance requirements. Monitor stock levels (water, towels, cleaning supplies, supplements, merchandise, etc.).

4. Staff Coordination

Assist in staff scheduling for trainers, instructors, and cleaners. Maintain attendance records and daily staff updates. Support trainers with client bookings and class management.

5. Finance & Reporting

Handle daily cash collections and maintain accurate cash, card, and online payment records. Generate daily, weekly, and monthly reports (admissions, revenue, inquiries, renewals). Submit financial reports to management on time.

6. Marketing Support

Assist in executing marketing activities such as promotions, events, and special offers. Coordinate with the marketing team for social media posts, photos, and updates. Maintain displays: posters, banners, standees, and product shelves.

7. Administrative Responsibilities

Maintain member files, forms, and documentation accurately. Prepare notices, announcements, and internal communications as needed. Manage inventory of office supplies and front desk materials. Ensure adherence to company policies and procedures.
Job Types: Full-time, Permanent