Guest Services Officer

Abu Dhabi, United Arab Emirates

Job Description

Job Code : 5263
Position Title : Guest Services Officer (ICP is mandatory)
Experience : 2 yrs
Location : Abu Dhabi
Language : English
Education : Bachelor's Degree
Key Responsibilities:

  • Guest Interaction:
Providing a high level of service to guests, addressing their needs, and resolving any issues they may encounter.
  • Handling Requests:
Managing guest inquiries, processing reservations, and fulfilling special requests (e.g., arranging transportation, providing information).
  • Maintaining Facility:
Ensuring the reception area or other assigned space is well-maintained, organized, and welcoming.
  • Problem Solving:
Addressing and resolving guest complaints or concerns in a timely and effective manner.
  • Feedback Collection:
Gathering feedback from guests to identify areas for improvement and enhance the overall guest experience.
  • Coordination:
Working with other departments or team members to fulfill guest requests and ensure a seamless experience.

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Job Detail

  • Job Id
    JD1972019
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Abu Dhabi, United Arab Emirates
  • Education
    Not mentioned