Job Description

Guest Services Manager - JW Marriott Marquis Hotel - Dubai, UAE
Position Overview
This role leads daily front-of-house guest operations, ensuring a smooth, welcoming, and service-focused experience across all touchpoints. The position oversees guest relations, check-in and check-out workflows, issue resolution, team coordination, and service quality standards in line with JW Marriott's premium hospitality expectations.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Guest Services
Salary: 8000-10000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Supervise daily guest-facing operations and ensure consistent service delivery
Lead the front office team, allocating tasks and supporting a smooth workflow
Handle guest requests, concerns, and escalations with timely resolutions
Oversee check-in, check-out, and room assignment procedures
Monitor lobby operations and ensure a welcoming environment
Collaborate with housekeeping and other departments for seamless coordination
Train, guide, and motivate staff to maintain service excellence
Ensure operational standards, brand guidelines, and safety rules are followed
Prepare reports, performance updates, and operational summaries
Support VIP guest services and special arrangements
Maintain guest records and ensure accuracy across systems
Identify opportunities for service improvements and implement enhancements
Ideal Profile
Experience in guest services or front office leadership within premium hotels
Understanding of hospitality operations and customer service best practices
Ability to manage teams and resolve issues efficiently
Strong communication, coordination, and problem-solving abilities
Professional demeanor with a guest-first mindset
Flexible to work shifts, weekends, and peak periods
Skills Set
Guest handling and service recovery
Team leadership
Operational supervision
Communication
Front office systems
Coordination and planning
Crisis handling
Customer satisfaction
Task prioritization
Service quality monitoring
Why Join Us
Opportunity to work in one of Dubai's flagship luxury hotels
Career development and learning pathways within Marriott
Supportive multicultural team environment
A workplace focused on professionalism, wellbeing, and growth
About the Company
JW Marriott Marquis Hotel Dubai is part of Marriott International's global luxury portfolio, known for exceptional service, refined hospitality, and world-class guest experiences. The hotel offers team members a dynamic work environment, professional development opportunities, and a supportive culture that values talent, dedication, and growth.
Job Title Guest Services Manager - JW Marriott Marquis Hotel - Dubai, UAE
Guest Services Manager - JW Marriott Marquis Hotel - Dubai, UAE
Position Overview
This role leads daily front-of-house guest operations, ensuring a smooth, welcoming, and service-focused experience across all touchpoints. The position oversees guest relations, check-in and check-out workflows, issue resolution, team coordination, and service quality standards in line with JW Marriott's premium hospitality expectations.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Guest Services
Salary: 8000-10000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Supervise daily guest-facing operations and ensure consistent service delivery
Lead the front office team, allocating tasks and supporting a smooth workflow
Handle guest requests, concerns, and escalations with timely resolutions
Oversee check-in, check-out, and room assignment procedures
Monitor lobby operations and ensure a welcoming environment
Collaborate with housekeeping and other departments for seamless coordination
Train, guide, and motivate staff to maintain service excellence
Ensure operational standards, brand guidelines, and safety rules are followed
Prepare reports, performance updates, and operational summaries
Support VIP guest services and special arrangements
Maintain guest records and ensure accuracy across systems
Identify opportunities for service improvements and implement enhancements
Ideal Profile
Experience in guest services or front office leadership within premium hotels
Understanding of hospitality operations and customer service best practices
Ability to manage teams and resolve issues efficiently
Strong communication, coordination, and problem-solving abilities
Professional demeanor with a guest-first mindset
Flexible to work shifts, weekends, and peak periods
Skills Set
Guest handling and service recovery
Team leadership
Operational supervision
Communication
Front office systems
Coordination and planning
Crisis handling
Customer satisfaction
Task prioritization
Service quality monitoring
Why Join Us
Opportunity to work in one of Dubai's flagship luxury hotels
Career development and learning pathways within Marriott
Supportive multicultural team environment
A workplace focused on professionalism, wellbeing, and growth
About the Company
JW Marriott Marquis Hotel Dubai is part of Marriott International's global luxury portfolio, known for exceptional service, refined hospitality, and world-class guest experiences. The hotel offers team members a dynamic work environment, professional development opportunities, and a supportive culture that values talent, dedication, and growth.
Post Details
Job Start Date
Salary from 8000.00
Salary to 10000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required