Guest Services Executive - Concierge and Hospitality Operations
Job Overview
We are hiring a Guest Services Executive for our concierge team at Jumeirah Al Qasr in Dubai, UAE. This luxury hospitality role is central to delivering personalized, efficient, and memorable guest experiences at one of the region's most iconic beachside destinations. Apply now to be part of a global brand known for excellence in service, bespoke stays, and unforgettable resort experiences.
Job Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Guest Services / Concierge
Salary: 5000-7000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Not specified
Job Type: Full Time
Job Overview
As Guest Services Executive, you will serve as a key contact for all concierge-related services, including dining reservations, transportation requests, and guest inquiries. Your ability to communicate clearly, resolve guest concerns, and provide accurate recommendations will help elevate the overall guest journey within Jumeirah Al Qasr's luxury setting.
Key Responsibilities

• Handle guest inquiries professionally through phone, email, and face-to-face interactions
• Provide concierge support including tour bookings, restaurant reservations, and transportation
• Collaborate with other departments to ensure prompt delivery of guest services
• Demonstrate strong local and property knowledge to guide guest decisions
• Follow Jumeirah SOPs for communication, service, and escalation protocols
• Maintain updated logs and guest history to support personalized service
• Handle complaints tactfully and escalate unresolved issues when necessary
• Attend service briefings, training sessions, and knowledge refreshers regularly

Job Requirements

• 1-2 years of experience in a similar concierge or guest services role within a 5-star luxury hotel
• Familiarity with Opera Cloud, Microsoft Office, and Sevenrooms
• Fluency in English; knowledge of Russian or other European languages preferred
• Strong interpersonal skills and service mindset
• Comfortable in multicultural environments and fast-paced hospitality settings

What We Offer

• Tax-free monthly salary in UAE Dirhams (AED)
• Fully furnished accommodation and meals on duty
• Flights home, life insurance, and medical coverage
• Reduced rates at Jumeirah properties worldwide
• Performance-based incentives and career development opportunities

About the Company
Jumeirah Group is a luxury hospitality leader and part of Dubai Holding, operating 31 distinctive properties across the Middle East, Europe, and Asia. Located at the iconic Madinat Jumeirah resort, Jumeirah Al Qasr blends classic Arabian elegance with modern luxury. Guests enjoy access to a private beach, Talise Spa, over 50 restaurants and lounges, and premium wellness and retail offerings. Our team is dedicated to curating service excellence that delights and inspires travelers from around the world.
Job Title Guest Services Executive - Concierge and Hospitality Operations
Guest Services Executive - Concierge and Hospitality Operations
Job Overview
We are hiring a Guest Services Executive for our concierge team at Jumeirah Al Qasr in Dubai, UAE. This luxury hospitality role is central to delivering personalized, efficient, and memorable guest experiences at one of the region's most iconic beachside destinations. Apply now to be part of a global brand known for excellence in service, bespoke stays, and unforgettable resort experiences.
Job Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Guest Services / Concierge
Salary: 5000-7000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Not specified
Job Type: Full Time
Job Overview
As Guest Services Executive, you will serve as a key contact for all concierge-related services, including dining reservations, transportation requests, and guest inquiries. Your ability to communicate clearly, resolve guest concerns, and provide accurate recommendations will help elevate the overall guest journey within Jumeirah Al Qasr's luxury setting.
Key Responsibilities

• Handle guest inquiries professionally through phone, email, and face-to-face interactions
• Provide concierge support including tour bookings, restaurant reservations, and transportation
• Collaborate with other departments to ensure prompt delivery of guest services
• Demonstrate strong local and property knowledge to guide guest decisions
• Follow Jumeirah SOPs for communication, service, and escalation protocols
• Maintain updated logs and guest history to support personalized service
• Handle complaints tactfully and escalate unresolved issues when necessary
• Attend service briefings, training sessions, and knowledge refreshers regularly

Job Requirements

• 1-2 years of experience in a similar concierge or guest services role within a 5-star luxury hotel
• Familiarity with Opera Cloud, Microsoft Office, and Sevenrooms
• Fluency in English; knowledge of Russian or other European languages preferred
• Strong interpersonal skills and service mindset
• Comfortable in multicultural environments and fast-paced hospitality settings

What We Offer

• Tax-free monthly salary in UAE Dirhams (AED)
• Fully furnished accommodation and meals on duty
• Flights home, life insurance, and medical coverage
• Reduced rates at Jumeirah properties worldwide
• Performance-based incentives and career development opportunities

About the Company
Jumeirah Group is a luxury hospitality leader and part of Dubai Holding, operating 31 distinctive properties across the Middle East, Europe, and Asia. Located at the iconic Madinat Jumeirah resort, Jumeirah Al Qasr blends classic Arabian elegance with modern luxury. Guests enjoy access to a private beach, Talise Spa, over 50 restaurants and lounges, and premium wellness and retail offerings. Our team is dedicated to curating service excellence that delights and inspires travelers from around the world.
Post Details
Job Start Date
Salary from 5000.00
Salary to 7000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location