Job Description

Guest Services Associate - Sheraton Mall of the Emirates - Dubai, UAE
Position Overview
This role supports daily front-of-house operations at Sheraton Mall of the Emirates Dubai, ensuring guests receive professional, warm, and seamless service throughout their stay. The position contributes to smooth check-in and check-out processes, effective coordination with internal teams, and maintaining Sheraton's signature guest experience standards.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality and Tourism
Function: Customer Service
Salary: 6000-8000 (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Handle check-in and check-out processes efficiently and accurately
Welcome guests and assist with inquiries, requests, and hotel information
Coordinate with housekeeping and other departments to meet guest needs
Manage room assignments, key distribution, and reservations updates
Address service requests promptly and escalate when necessary
Assist with billing, payments, and basic cashiering duties
Monitor lobby activity and ensure a welcoming environment
Maintain accuracy in guest records and system inputs
Support guest engagement initiatives and loyalty program enrollments
Follow Sheraton service standards and contribute to a memorable guest stay
Handle guest concerns with a calm and solution-focused approach
Perform additional tasks assigned by the Front Office leadership team
Ideal Profile
Experience in front office, guest services, or hospitality operations
Professional communication and interpersonal skills
Ability to multitask in a busy lobby environment
Familiarity with hotel systems and reservation processes
Strong problem-solving and guest-handling abilities
Positive, proactive, and team-oriented mindset
Flexibility to work shifts, weekends, and holidays as required
Well-groomed and presentable at all times
Skills Set
Guest relations
Front desk operations
Communication
Problem-solving
Time management
Cash handling
Coordination
Reservation management
Customer service
Operational support
Why Join Us
Grow your career with a globally respected hospitality brand
Work in a collaborative and multicultural team environment
Access to training programs and long-term development pathways
Employee benefits, recognition programs, and well-being initiatives
Opportunity to be part of Sheraton's community-driven culture around the world
About the Company
Sheraton Hotels & Resorts, part of Marriott International, is a globally recognized hospitality brand known for its community-focused approach, exceptional guest service, and forward-thinking culture. With hundreds of properties worldwide, Sheraton provides rich opportunities for career growth, skill development, and meaningful engagement within an inclusive and supportive work environment.
Job Title Guest Services Associate - Sheraton Mall of the Emirates - Dubai, UAE
Guest Services Associate - Sheraton Mall of the Emirates - Dubai, UAE
Position Overview
This role supports daily front-of-house operations at Sheraton Mall of the Emirates Dubai, ensuring guests receive professional, warm, and seamless service throughout their stay. The position contributes to smooth check-in and check-out processes, effective coordination with internal teams, and maintaining Sheraton's signature guest experience standards.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality and Tourism
Function: Customer Service
Salary: 6000-8000 (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Handle check-in and check-out processes efficiently and accurately
Welcome guests and assist with inquiries, requests, and hotel information
Coordinate with housekeeping and other departments to meet guest needs
Manage room assignments, key distribution, and reservations updates
Address service requests promptly and escalate when necessary
Assist with billing, payments, and basic cashiering duties
Monitor lobby activity and ensure a welcoming environment
Maintain accuracy in guest records and system inputs
Support guest engagement initiatives and loyalty program enrollments
Follow Sheraton service standards and contribute to a memorable guest stay
Handle guest concerns with a calm and solution-focused approach
Perform additional tasks assigned by the Front Office leadership team
Ideal Profile
Experience in front office, guest services, or hospitality operations
Professional communication and interpersonal skills
Ability to multitask in a busy lobby environment
Familiarity with hotel systems and reservation processes
Strong problem-solving and guest-handling abilities
Positive, proactive, and team-oriented mindset
Flexibility to work shifts, weekends, and holidays as required
Well-groomed and presentable at all times
Skills Set
Guest relations
Front desk operations
Communication
Problem-solving
Time management
Cash handling
Coordination
Reservation management
Customer service
Operational support
Why Join Us
Grow your career with a globally respected hospitality brand
Work in a collaborative and multicultural team environment
Access to training programs and long-term development pathways
Employee benefits, recognition programs, and well-being initiatives
Opportunity to be part of Sheraton's community-driven culture around the world
About the Company
Sheraton Hotels & Resorts, part of Marriott International, is a globally recognized hospitality brand known for its community-focused approach, exceptional guest service, and forward-thinking culture. With hundreds of properties worldwide, Sheraton provides rich opportunities for career growth, skill development, and meaningful engagement within an inclusive and supportive work environment.
Post Details
Job Start Date
Salary from 6000.00
Salary to 8000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required