Job Description

Guest Services Associate - Marriott International - Dubai, UAE
Position Overview
This role contributes to smooth and guest-focused front-of-house operations by assisting with arrivals, departures, and day-to-day service needs at Marriott Hotel Al Jaddaf Dubai. The position supports a welcoming lobby experience, coordinates with internal teams, and ensures guests receive timely, attentive, and courteous service throughout their stay.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality and Tourism
Function: Customer Service
Salary: 8000-10000 (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Support guest check-in and check-out processes, ensuring efficiency and accuracy
Assist guests with enquiries, requests, and stay-related information
Coordinate with housekeeping, concierge, transportation, and other departments to fulfil guest needs
Manage room allocations, preferences, and guest profile details
Handle service concerns with timely follow-up and escalate complex matters to supervisors
Promote hotel facilities, dining outlets, and special packages
Assist with VIP arrangements and ensure personalized service standards are met
Help maintain an organized and welcoming lobby environment
Update systems with accurate records and documentation for guest interactions
Monitor guest feedback and support service recovery actions
Support front office leadership with operational tasks as required
Perform duties during busy periods to maintain smooth flow of operations
Ideal Profile
Experience in hospitality or guest service roles
Good communication and interpersonal skills
Ability to multitask and handle high guest traffic periods
Positive, customer-focused attitude
Familiarity with hotel systems such as Opera is an advantage
Flexible with shifts, weekends, and public holidays
Detail-oriented with problem-solving ability
Ability to work well within a diverse team
Skills Set
Front office operations
Customer interaction
Service coordination
Complaint handling
Lobby support
Upselling
Reservation handling
Time management
Guest engagement
System usage (PMS/Opera)
Why Join Us
Opportunity to work with a globally recognized hospitality brand
Training, learning pathways, and career development opportunities
Supportive work environment with a strong culture of teamwork
Employee benefits, recognition programs, and wellness initiatives
Inclusive workplace that values diversity and personal growth
About the Company
Marriott International is one of the world's leading hospitality groups with a diverse portfolio of hotels across major global destinations. The company focuses on service excellence, employee development, and delivering exceptional guest experiences while fostering a culture of collaboration, respect, and continuous improvement.
Job Title Guest Services Associate - Marriott International - Dubai, UAE
Guest Services Associate - Marriott International - Dubai, UAE
Position Overview
This role contributes to smooth and guest-focused front-of-house operations by assisting with arrivals, departures, and day-to-day service needs at Marriott Hotel Al Jaddaf Dubai. The position supports a welcoming lobby experience, coordinates with internal teams, and ensures guests receive timely, attentive, and courteous service throughout their stay.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality and Tourism
Function: Customer Service
Salary: 8000-10000 (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Support guest check-in and check-out processes, ensuring efficiency and accuracy
Assist guests with enquiries, requests, and stay-related information
Coordinate with housekeeping, concierge, transportation, and other departments to fulfil guest needs
Manage room allocations, preferences, and guest profile details
Handle service concerns with timely follow-up and escalate complex matters to supervisors
Promote hotel facilities, dining outlets, and special packages
Assist with VIP arrangements and ensure personalized service standards are met
Help maintain an organized and welcoming lobby environment
Update systems with accurate records and documentation for guest interactions
Monitor guest feedback and support service recovery actions
Support front office leadership with operational tasks as required
Perform duties during busy periods to maintain smooth flow of operations
Ideal Profile
Experience in hospitality or guest service roles
Good communication and interpersonal skills
Ability to multitask and handle high guest traffic periods
Positive, customer-focused attitude
Familiarity with hotel systems such as Opera is an advantage
Flexible with shifts, weekends, and public holidays
Detail-oriented with problem-solving ability
Ability to work well within a diverse team
Skills Set
Front office operations
Customer interaction
Service coordination
Complaint handling
Lobby support
Upselling
Reservation handling
Time management
Guest engagement
System usage (PMS/Opera)
Why Join Us
Opportunity to work with a globally recognized hospitality brand
Training, learning pathways, and career development opportunities
Supportive work environment with a strong culture of teamwork
Employee benefits, recognition programs, and wellness initiatives
Inclusive workplace that values diversity and personal growth
About the Company
Marriott International is one of the world's leading hospitality groups with a diverse portfolio of hotels across major global destinations. The company focuses on service excellence, employee development, and delivering exceptional guest experiences while fostering a culture of collaboration, respect, and continuous improvement.
Post Details
Job Start Date
Salary from 8000.00
Salary to 10000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required