Job Description

Guest Services Assistant - Crowne Plaza Dubai Marina - Dubai, UAE
Position Overview
Crowne Plaza Dubai Marina is seeking a Guest Services Assistant to deliver warm, efficient, and personalized front-office service for modern business and leisure travelers. The role supports seamless arrival and departure experiences while ensuring every guest enjoys a memorable stay in the heart of Dubai Marina.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality and Tourism
Function: Customer Service
Salary: 3000-4200 (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Provide prompt and courteous service to all guests
Deliver personalized assistance from arrival through departure
Maintain strong knowledge of hotel services, facilities, and local attractions
Respond to guest questions with accurate and helpful information
Stay aware of daily rates, occupancy levels, and selling priorities
Handle Front Desk cashiering, billing, and incidental charge postings
Process check-in and check-out efficiently using hotel PMS
Protect guest privacy and safeguard all sensitive information
Follow hotel policies, service standards, and operating procedures
Demonstrate full understanding of hotel facilities, promotions, and events
Ideal Profile
1-2 years of experience in a similar front-office role
Luxury hotel or premium hospitality background preferred
Strong verbal and written communication abilities
Ability to multitask and work under pressure
Tech-savvy with basic software and PMS experience
Quality-driven with high attention to detail
Comfortable working with diverse teams and cultures
Skills Set
Guest service and interaction
Front desk operations and PMS use
Cash handling and billing accuracy
Problem solving and complaint handling
Time management and multitasking
Hotel knowledge and local awareness
Professional communication
Why Join Us
Competitive salary with strong benefits
Access to global IHG training and development programs
Career growth within more than 6,000 hotels worldwide
Supportive and diverse workplace culture
Attractive staff discounts and wellbeing initiatives
About the Company
Crowne Plaza Dubai Marina is a contemporary, business-focused hotel offering 273 premium rooms in a prime waterfront location. As part of IHG Hotels and Resorts, the property blends modern hospitality with personalized service, supported by a global brand committed to guest satisfaction and employee development.
Job Title Guest Services Assistant - Crowne Plaza Dubai Marina - Dubai, UAE
Guest Services Assistant - Crowne Plaza Dubai Marina - Dubai, UAE
Position Overview
Crowne Plaza Dubai Marina is seeking a Guest Services Assistant to deliver warm, efficient, and personalized front-office service for modern business and leisure travelers. The role supports seamless arrival and departure experiences while ensuring every guest enjoys a memorable stay in the heart of Dubai Marina.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality and Tourism
Function: Customer Service
Salary: 3000-4200 (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Provide prompt and courteous service to all guests
Deliver personalized assistance from arrival through departure
Maintain strong knowledge of hotel services, facilities, and local attractions
Respond to guest questions with accurate and helpful information
Stay aware of daily rates, occupancy levels, and selling priorities
Handle Front Desk cashiering, billing, and incidental charge postings
Process check-in and check-out efficiently using hotel PMS
Protect guest privacy and safeguard all sensitive information
Follow hotel policies, service standards, and operating procedures
Demonstrate full understanding of hotel facilities, promotions, and events
Ideal Profile
1-2 years of experience in a similar front-office role
Luxury hotel or premium hospitality background preferred
Strong verbal and written communication abilities
Ability to multitask and work under pressure
Tech-savvy with basic software and PMS experience
Quality-driven with high attention to detail
Comfortable working with diverse teams and cultures
Skills Set
Guest service and interaction
Front desk operations and PMS use
Cash handling and billing accuracy
Problem solving and complaint handling
Time management and multitasking
Hotel knowledge and local awareness
Professional communication
Why Join Us
Competitive salary with strong benefits
Access to global IHG training and development programs
Career growth within more than 6,000 hotels worldwide
Supportive and diverse workplace culture
Attractive staff discounts and wellbeing initiatives
About the Company
Crowne Plaza Dubai Marina is a contemporary, business-focused hotel offering 273 premium rooms in a prime waterfront location. As part of IHG Hotels and Resorts, the property blends modern hospitality with personalized service, supported by a global brand committed to guest satisfaction and employee development.
Post Details
Job Start Date
Salary from 3000.00
Salary to 4200.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required