Job Description

Guest Service Center Agent - IHG Hotels & Resorts - Dubai, UAE
Position Overview
InterContinental Dubai Marina is hiring a Guest Service Center Agent to serve as the primary point of contact for guest communication. This role ensures all inquiries, requests, and concerns are handled promptly and professionally, contributing to a smooth and welcoming guest experience across the hotel.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality and Tourism
Function: Customer Service
Salary: 3000-4500 (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Handle incoming calls efficiently and courteously in line with brand standards
Manage guest inquiries, reservations, wake-up calls, and service requests
Coordinate with Housekeeping, Engineering, Front Desk, and Food and Beverage for request fulfillment
Log guest complaints and follow up to ensure timely resolution
Provide accurate information about hotel services and local attractions
Process messages, paging, and emergency responses following safety procedures
Maintain confidentiality of guest and hotel information
Assist the Front Office team during busy periods
Support a positive, team-focused work environment
Ideal Profile
Minimum 1 year experience in a guest communication or front office role within luxury hospitality
Strong verbal and written communication skills
Ability to multitask and stay composed under pressure
Professional phone etiquette and polished interpersonal skills
Experience with Opera, Fidelio, or similar property management systems
Detail-oriented and guest-focused
Skills Set
Guest communication and call handling
Service request coordination
Problem-solving and escalation management
PMS system proficiency
Time management and multitasking
Information accuracy and confidentiality
Team collaboration
Why Join Us
Work in a multicultural five-star environment at Dubai Marina
Access to professional development and industry-leading training
Attractive hotel benefits and staff discounts
Supportive work culture with growth opportunities
Part of a global luxury hotel brand known for excellence
About the Company
IHG Hotels & Resorts operates luxury properties worldwide, including InterContinental Dubai Marina. The brand blends international expertise with local hospitality, creating enriched experiences for guests and providing meaningful career opportunities for its teams.
Job Title Guest Service Center Agent - IHG Hotels & Resorts - Dubai, UAE
Guest Service Center Agent - IHG Hotels & Resorts - Dubai, UAE
Position Overview
InterContinental Dubai Marina is hiring a Guest Service Center Agent to serve as the primary point of contact for guest communication. This role ensures all inquiries, requests, and concerns are handled promptly and professionally, contributing to a smooth and welcoming guest experience across the hotel.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality and Tourism
Function: Customer Service
Salary: 3000-4500 (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Handle incoming calls efficiently and courteously in line with brand standards
Manage guest inquiries, reservations, wake-up calls, and service requests
Coordinate with Housekeeping, Engineering, Front Desk, and Food and Beverage for request fulfillment
Log guest complaints and follow up to ensure timely resolution
Provide accurate information about hotel services and local attractions
Process messages, paging, and emergency responses following safety procedures
Maintain confidentiality of guest and hotel information
Assist the Front Office team during busy periods
Support a positive, team-focused work environment
Ideal Profile
Minimum 1 year experience in a guest communication or front office role within luxury hospitality
Strong verbal and written communication skills
Ability to multitask and stay composed under pressure
Professional phone etiquette and polished interpersonal skills
Experience with Opera, Fidelio, or similar property management systems
Detail-oriented and guest-focused
Skills Set
Guest communication and call handling
Service request coordination
Problem-solving and escalation management
PMS system proficiency
Time management and multitasking
Information accuracy and confidentiality
Team collaboration
Why Join Us
Work in a multicultural five-star environment at Dubai Marina
Access to professional development and industry-leading training
Attractive hotel benefits and staff discounts
Supportive work culture with growth opportunities
Part of a global luxury hotel brand known for excellence
About the Company
IHG Hotels & Resorts operates luxury properties worldwide, including InterContinental Dubai Marina. The brand blends international expertise with local hospitality, creating enriched experiences for guests and providing meaningful career opportunities for its teams.
Post Details
Job Start Date
Salary from 3000.00
Salary to 4500.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required