Job Description

:

As a Guest Service Agent, your primary responsibility is to deliver exceptional customer service in a courteous manner. You will play a crucial role in ensuring the satisfaction of our guests throughout their stay. Key responsibilities include:

Taking reservations and managing the booking process Warmly greeting and registering guests upon arrival Providing outstanding guest service throughout their stay Settling guest accounts accurately and efficiently upon departure Handling guest inquiries, requests, and comments promptly and effectively Ensuring that guests' needs and preferences are met to enhance their overall experience
Qualifications:

To excel in this role, you should possess the following qualifications:

A strong focus on delivering exceptional customer service Prior experience in front office operations in a resort or hotel is preferred Excellent communication skills with fluency in English Flexibility to work shifts, weekends, and public holidays as required Proficiency in Ms Office & Opera software Experience with Opera PMS preferred, with at least 1 year of experience
If you are passionate about providing top-notch guest service and thrive in a dynamic hospitality environment, we encourage you to apply for this exciting opportunity.

Job Types: Full-time, Permanent

Pay: AED1,200.00 - AED1,500.00 per month

Ability to commute/relocate:

* Umm al-Quwain City: Reliably commute or planning to relocate before starting work (Preferred)