Guest Service Agent
Sharjah, United Arab Emirates
Job Description
Guest Service Agent
Job Summary:
The Guest Service Agent is the face of the hotel, responsible for creating a welcoming atmosphere and providing exceptional service from check-in to check-out. This role is central to the guest experience.
Key Responsibilities:
- Greet guests upon arrival and perform efficient check-in and check-out procedures.
- Handle guest assignments and process payments accurately.
- Provide information about the hotel's facilities, services, and local attractions.
- Handle guest complaints and requests promptly and professionally, finding effective solutions.
- Answer switchboard calls and direct them appropriately.
- Maintain a neat and organized front desk area.
- High school diploma or equivalent; degree in Hospitality is a plus.
- Previous experience in a front desk or customer service role.
- Outstanding customer service and problem-solving skills.
- Proficiency in using a Property Management System (PMS).
- Professional appearance and pleasant demeanor.
Skills Required
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Job Detail
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Job IdJD2049678
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSharjah, United Arab Emirates
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EducationNot mentioned