Job Description

Job Vacancy: Guest Service Agent

Location:

Novel Hotel City Center, Abu Dhabi

Department:

Front Office

Reports to:

Front Office Manager

Employment Type:

Full-time, On-site

Job Summary

We are currently seeking a friendly, professional, and service-oriented Guest Service Agent to join our Front Office Team. The ideal candidate will be the first point of contact for our guests and play a key role in delivering an exceptional guest experience.

Key Responsibilities

- Welcome guests warmly and handle check-in and check-out procedures efficiently

- Respond to guest inquiries, requests, and concerns in a courteous and timely manner

- Manage reservations, room allocations, and guest profiles accurately

- Handle telephone calls, emails, and other guest communications professionally

- Coordinate with housekeeping and other departments to ensure guest satisfaction

- Process payments, billing, and cashiering duties according to hotel procedures

- Maintain a clean, organized, and professional front desk area

Qualifications & Requirements

- Must be locally available and able to attend a personal interview

- Previous experience in a hotel front office is required

- Excellent communication and interpersonal skills

- Strong customer service orientation with a positive attitude

- Ability to work shifts, including weekends and public holidays

- Basic computer skills; knowledge of hotel PMS systems is a plus (Opera)

- Well-groomed, professional appearance

Interested candidates are invited to submit their CV to hrm.novel@danathotels.com.

Job Types: Full-time, Permanent

Pay: AED1,800.00 - AED2,200.00 per month

Application Question(s):

Are you fine to work in a hotel in Abu Dhabi? Novel Hotel City Center is on Hamdan Street. If selected, when would you be able to start with us? Are you currently in the UAE and available to attend a face-to-face interview? * Do you have actual work experience as a Receptionist or Guest Service Agent in a hotel? Previous employment certificates available?