Guest Service Agent Job in LEVA Hotel Apartments

Guest Service Agent

Dubai, DU, AE, United Arab Emirates

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Job Description

We are hiring

Guest Service Agent

Welcome and acknowledge all guests, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Assist guests with check in and check out. Develop and maintain positive working relationships with others. Drive Rate & RevPAR through up-selling room brand. Manage guest reservations, ensuring accuracy. Effectively communicate room rates, packages, and room availability to guests. Assist with room assignment and room changes . Address and resolve guest concerns or issues in a timely and effective manner. Report any recurring issues or trends to the Front Office Manager for continuous improvement.
Job Types: Full-time, Part-time

Ability to commute/relocate:

* Dubai: Reliably commute or planning to relocate before starting work (Required)

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