Job Description

Job Summary:
The Russian-Speaking Guest Service Agent is responsible for providing exceptional service to guests, ensuring a smooth and pleasant stay. Fluent in Russian and English (and/or other required languages), the agent will handle guest inquiries, reservations, check-ins/check-outs, and assist with various requests to enhance the guest experience.
Key Responsibilities:
1. Guest Relations & Communication:

• Greet guests warmly and assist with check-in/check-out procedures efficiently.
• Provide information about hotel services, amenities, and local attractions in Russian and English.
• Handle guest complaints professionally and escalate issues when necessary.
• Maintain a positive and welcoming demeanor at all times.

2. Reservations & Front Desk Operations:

• Process reservations, cancellations, and modifications accurately.
• Verify guest identification, payment methods, and room assignments.
• Answer phone calls, emails, and in-person inquiries in a timely manner.
• Coordinate with housekeeping and maintenance for room readiness and special requests.

3. Billing & Administrative Tasks:

• Process payments, invoices, and folios accurately.
• Maintain guest records and update the hotel management system.
• Handle cash and credit transactions securely.

4. Cultural & Language Support:

• Assist Russian-speaking guests with translations and personalized service.
• Ensure clear communication between guests and other hotel staff.

5. Safety & Compliance:

• Follow hotel policies, safety procedures, and data protection regulations.
• Report any suspicious activities or security concerns.

Qualifications & Skills:

• Male (as per client/employer preference)
• Fluent in Russian & English (written and spoken) - additional languages a plus.
• Previous experience in hospitality, front desk, or customer service preferred.
• Strong communication, problem-solving, and multitasking skills.
• Proficiency in hotel management software (e.g., Opera, Fidelio) is an advantage.
• Professional appearance and friendly attitude.
• Ability to work shift hours, including nights, weekends, and holidays.