Job Description

Key Responsibilities:

Check-in & Check-out: Efficiently process guest check-ins and check-outs, ensuring all necessary information is accurately entered into the system.

Guest Communication: Answer incoming calls and emails, respond to guest inquiries, and provide information regarding hotel amenities, services, and local attractions.

Guest Requests & Issues: Address guest requests and resolve any issues or complaints in a timely and professional manner, ensuring a high level of guest satisfaction.

Cash Handling & Billing: Process payments, handle cash, and provide accurate billing statements at check-out. Ensure proper documentation of financial transactions.

Room Inventory & Maintenance Coordination: Monitor room availability, perform room inspections, and liaise with housekeeping and maintenance to ensure rooms are ready for guest arrivals.

Safety & Security: Ensure the safety and security of guests and property by following hotel policies and procedures. Address any emergency situations in a calm and efficient manner.

Qualifications:

Education: High school diploma or equivalent; some college education or a degree in hospitality management is preferred.

Experience: Previous experience in customer service, front desk operations, or the hospitality industry is preferred but not required.

Skills:

Excellent communication and interpersonal skills.

Strong organizational and time-management skills.

Ability to handle multiple tasks and work in a fast-paced environment.

Knowledge of hotel management software (e.g., Hotsaway , Hostafay) is a plus.

Problem-solving skills and a positive attitude.

Job Type: Full-time

Pay: AED3,000.00 per month

Language:

Arabic and English (Preferred)

Job Type: Full-time

Pay: Up to AED3,000.00 per month

Job Type: Full-time

Pay: AED3,000.00 - AED3,500.00 per month