Job Description

Your day to day

oBe fully conversant with all hotel facilities and services.
oTo process check-in and check-out according to the hotel policies and procedures.
oTo complete the guest's registration form and ensure all details are accurately captured.
oCourteously and promptly handle all reservations enquiries on phone, emails, etc.
oAct on flags and special requests.
oMembership Enrolment to offered at any point of contact for non-member Guest.
oEnsure all guest complaints are dealt with immediately, then followed up according to the procedures and all complaints registered in the logbook.
oSupervise the lobby area to ensure they are tidy at all times, including in house music. Report and follow up on any defects and technical faults in the public areas.
oEnsure that Maximum Courtesy calls given to arrivals and in House to ensure of Guests Satisfaction and record it in PMS.
oMaintain detailed awareness or information regarding arrivals, their accommodation requirements, special needs and expected departures of the day.
oFollow up VIP reservations and issue VIP amenities and any other special service requests in accordance with hotel practices.
oPrepare all records connected with pre-registration for VIP, extended stays and repeat guests.
oMakes morning/evening rounds in the hotel to know of any positive or negative feedback from the guests and reports them to management.
oActual selling of hotel facilities and special events.
oAnswer queries on house facilities and places of tourist interest.
oAssure accountability for cash float issued.
oMaintain confidentiality with regard to guest's personal information.
oProvide assistance to guests on all matters relating to their stay.
oAct on any complaint received.

What we need from you

RESPONSIBLE BUSINESS

oPossess a thorough knowledge of operations, cashiering and telephone policies and procedures.
oPrepare room discrepancy report and ensure a double checking is made with housekeeping and change of status.
oCommunicate all departures to housekeeping promptly
oEnsure that all irregularities are reported to your immediate supervisor.
oReport Metal & Master keys not retrieved or lost to Front Office Manager.

FINANCIAL RETURN

oTo ensure that the hotel's credit and payment policy is adhered at all times.
oMaintain cash float & reconcile daily.
oFollow up payment of in-house accounts.

PEOPLE

oOversee work performance of new GSAs when it comes to posting, audit and cash balance reporting.
oHelp train new hires on-the-job-trainees (On the Job Training) and cross-trainees in the front office department.

GENERAL

oCommunicate effectively with all other departments.
oAttend meetings, training sessions and any other required meeting or training session.
oIdentify opportunities to innovate service delivery and product offering to meet and exceed client expectations.
oEnsure safe work practices are adopted at all time and report any OHS concerns immediately to your direct manager or HR Manager.
oAll client requests are acted on and in accordance with service standards.
oMaintains a professional and organised work environment
oGuest satisfaction feedback.
oAccuracy of work, cash handling and financial.
oPersonal presentation and commitment to the company's core values.

PERSONAL CHARACTERISTIC

Education

oHigh School or Bachelor Degree in Hotel and Restaurant Management or Tourism or any Formal hospitality qualifications, desirable.

Experience

oPrevious hotel front desk experience.

Technical/ Skills

oCompetent Word, Excel, PowerPoint and hotel PMS
oCompetent Oral and Written English Communication Skills
oStrong organisational and work co-ordinating skills to handle multiple assignments and projects

Personal Attributes

o'Can do' attitude and a high level of energy
oSelf-motivated and able to manage with strong initiative
oProfessionally groomed
oAble to work under pressure and on shift schedule
oAdaptable to change

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.