Job Description

Position

Purpose

To welcome guests to the hotel, answer guest questions and resolve guest problems. To perform acheck-in, andcheck-out duties for guests in a professional environment at all times. Always GSA displays a professional, positive and friendly image of the hotel as he/she plays a crucial role in Guest Satisfaction.

ESSENTIAL FUNCTIONS

Ensure prompt, efficient and courteous reception of guests Ensure Standards are followed at all times related to check-in & check out. Record and administer arrivals and departures. Full awareness of current daily status of hotel. Thoroughly conversant with all room types, decor and outlook. Communication and recording of complaints. Be aware of daily functions, events, VIP and group arrivals. Ensure guest's immediate requirements are catered for awareness of regular guest names & requirements. Issue safe deposit boxes and allow guest access in accordance with procedures to carry out any other duties as required. Assist in training new staff members, coach them and monitor their per formance. Ensure the desk is covered at all times, allocating meal breaks sensibly. Be aware of daily VIP, BW Guest and group arrivals, facilitate pre check in. To carry out any other duties as required and assinged by Front Office Supervisor or by the Night Manager Actively participate in Front Office Up selling and increase Hotel Revenue. Run High Balance report daily, act on it and report any challenges to FOS or FOM. Ensure that guest's passport are not held at the reception as guarantee for payment. Maintains the cleanliness and nearness of the front desk area & lobby. Ensure all city ledger bills are attached with complete back for payment and forward to accounts. Ensure smooth hand over to the next shift.

SUPPORTIVE FUNCTIONS

Ensure full liaison with other members of the team. Strong communication with other departments, especially Housekeeping, Reservations and Accounts. Strong relationship with guests and internal customers. Key relationship with Front Offcice team. To ensure that no information regarding guest names, details or room numbers is given to unauthorized persons. Ensure unidentified persons are not allowed access to guest rooms. Report any accidents. (guest or staff) To be fully aware of the Health & Safety Policy. To be aware of fire and bomb procedures. Take care in work to avoid accidents. To wear correct uniform at all times and maintain standards of appearance, personal hygiene. behavior and discipline. Report suspicious characters or suspicious packages. Ensure all guest in house and new check ins are adequate security of payments. Alert to fraud.
Job Type: Full-time

Application Question(s):

Do you have a Valid QID? Can you provide NOC for Sponsorship Transfer? * Can you Start Immediately?