Job Description

Front Desk Agent

serves as the primary point of contact for guests throughout all phases of their stay. Confirms reservation details and determines the length of the guest's visit. Assists with completing registration forms and assigns rooms, making every effort to accommodate special requests. Verifies payment methods and adheres to established credit-checking procedures. Accurately inputs guest and room information into the appropriate front desk systems and ensures effective communication with relevant hotel departments.

Front Desk Agent Responsibilities

Registers guests and assigns rooms, accommodating special requests whenever possible Assists in pre-registration and room blocking for upcoming reservations Thoroughly understands and adheres to credit, check-cashing, and cash handling policies and procedures Maintains up-to-date knowledge of room status and room tracking systems Knows room locations, room types, and current room rates Displays a sales-minded approach by offering options and alternatives to guests Uses suggestive selling techniques to promote room upgrades and hotel services Understands available room inventory, on-site activities, and hotel services Coordinates room status updates with the housekeeping department Notifies housekeeping of checkouts, early check-ins, late checkouts, special requests, and day-use rooms Possesses a working knowledge of the reservations process Handles same-day and future reservations when needed Understands and executes cancellation procedures Maintains secure guest room key storage and supervises access to safe deposit boxes Files room keys (for hotels using manual room key systems) Operates front office equipment efficiently Processes guest check-outs accurately and courteously Performs cashiering functions: Posts charges to guest accounts Processes paid-outs and currency exchange Settles guest bills and invoices Issues and closes guest safe deposit boxes following proper procedures Coordinates closely with housekeeping and engineering to address maintenance and repair needs Uses professional telephone etiquette at all times Handles mail, packages, and messages per hotel protocol, and logs courier details in the Mail Register Advises guests of any received messages, mail, or faxes Informs guests about safe, mini-bar, and room key procedures Issues parking passes and validates valet parking tickets Clearly communicates hotel amenities and services to guests Collects proper identification and documentation for tax-exempt guests Directs Bell Staff to assist guests with luggage and room escorting Reads and initials the pass-on log and bulletin board daily to stay informed of hotel activities Attends department meetings regularly Reports unusual occurrences or guest concerns to the manager or assistant manager Is knowledgeable about safety and emergency procedures and accident prevention policies Keeps the front desk area clean, organized, and professional in appearance Demonstrates flexibility to work different shifts as business needs dictate
Job Type: Permanent

Pay: AED1,200.00 - AED1,600.00 per month

Ability to commute/relocate:

* Dibba Al-Fujairah: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)