Description

Job Number 23217474
Job Category Reservations
Location The St. Regis Abu Dhabi, Nation Tower, Corniche, Abu Dhabi, United Arab Emirates, United Arab Emirates
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

Start Your Journey With Us

From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition.

Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, the discerning traveler and luminaries in the art of living. The hotel comprises of 283 fabulously appointed guest rooms including 55 suites, most of which have incredible views of both the Arabian Gulf and the city of Abu Dhabi, along with the breathtaking one of a kind Bridge suite between the two Nation Towers.

The St. Regis is a part of the Marriott International, a constant growing and a leading global hospitality company, having the vision to be the World\'s Favorite Travel Company, with more than 7,000 properties in 131 countries and territories. The core of the hotel are our staff whom we address as \xe2\x80\x9cHosts\xe2\x80\x9d as they are the ultimate luxury ambassadors of our hotel, striving to provide exquisite stay to our guests and memorable experiences each day. Pursue your passion for a dynamic career and grow your expertise at the best address! We invite you to explore your career at The Abu Dhabi\'s finest urban resort, The St. Regis Abu Dhabi.

POSITION PURPOSE

Handle customer calls inquiries pertaining to Room and Restaurant reservations, with a focus on revenue maximization and quality. To manage the reservation department administrative work flow ensuring guest reservations are recorded according to guest needs and requirements to provide a smooth check-in and stay.

ESSENTIAL FUNCTIONS:

• Understand the key principles of Marriott Pricing Strategies and Revenue Management

• Retail, Special Corporate, Leisure, Group, Other
• Rate Restrictions, hurdles and availabilities
• Understand the key principles of Marriott Sales Programs

• Marriott Bonvoy Loyalty Program, Global Preference, Business, Wholesale Program and others
• Maximize rooms revenue through the conversion of telephone calls into sales

• Utilize effective upselling techniques
• Understand and take reservations to support the revenue management strategies employed by the Revenue Management leader in the hotel
• Be fluent on all hotel products and services.
• Handle phone calls, faxes and emails pertaining to rooms reservations.
• Handle pre-arrival quality checks
• Ensure guest satisfaction and reservation accuracy, by maintaining updated database for all clients files.
• Follows up on waitlisted and guaranteed bookings
• Be fully conversant with all market segments and rate plans used across all distribution channels
• Be flexible in sales technique through offering the right product to the right customer at the right time
• Update daily pace report, competitor figures, occupancy change reports and send it to sales team.

EducationBachelor degree/High School Diploma

Experience:Experience in same or similar position for a year.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,\xe2\x80\x8b begin your purpose, belong to an amazing global\xe2\x80\x8b team, and become the best version of you

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