Overview:

Our Company \xe2\x80\x93 Wyndham Hotels & Resorts

Welcome to the largest hotel company in the world. At Wyndham Hotels & Resorts, our Team Members have the opportunity to explore both personal and professional development opportunities throughout their careers. Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.

With nearly 9,000 hotels across the globe and through its network of nearly 790,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in both the economy and midscale segments of the hospitality industry. The company operates a portfolio of 20 hotel brands, including Super 8\xc2\xae, Days Inn\xc2\xae, Ramada\xc2\xae, Microtel Inn & Suites\xc2\xae, La Quinta\xc2\xae, Wingate\xc2\xae, AmericInn\xc2\xae, Hawthorn Suites\xc2\xae, The Trademark Collection\xc2\xae and Wyndham\xc2\xae. The Company\xe2\x80\x99s award-winning Wyndham Rewards\xc2\xae loyalty program offers more than 56 million enrolled members the opportunity to redeem points at thousands of hotels, condominiums and holiday homes globally. For more information, visit confidential

Our Brand \xe2\x80\x93 Wyndham\xc2\xae

With friendly service, thoughtful amenities, and a range of options for the everyday traveler, Wyndham will be there to welcome you wherever you go. Designed for business and leisure travelers alike, Wyndham locations offer a comfortable and convenient stay. No matter where your travels take you, our hotels welcome you with thoughtfully appointed guest rooms, a range of food and beverage options, and extras like pools and fitness centers.

Our Hotel \xe2\x80\x93 Wyndham Dubai Marina

Embrace the energy of the cosmopolitan playground that is Dubai with stays at Wyndham Dubai Marina, a 4-star hotel located in one of the city\xe2\x80\x99s most vibrant locations. Gaze into the waters of the world\xe2\x80\x99s largest man-made marina surrounded by striking architecture.

From the moment you step into our spectacular marble lobby, you know you\xe2\x80\x99re somewhere special. Wyndham Dubai Marina is an internationally recognized 4-star hotel, conveniently situated just steps from Dubai\xe2\x80\x99s most prominent landmarks such as The Beach and The Walk JBR, Dubai Marina Mall, and largest observation wheel in the world - Ain Dubai, soon to be completed.

The hotel features a spa, gymnasium, outdoor pool and great food and beverage outlets including a coffee shop, a club lounge, an International all-day dining restaurant with al fresco dining serving Italian specialties, and a bar and eatery serving smoked meats and specialty beverages.

Work Culture and Benefits

Embark on a rewarding career with Wyndham Dubai Marina where you will be supported throughout your professional journey with tailored learning opportunities and development training. We are committed to providing a nurturing environment where all of our team members can explore personal and professional development opportunities throughout their tenure with us. We offer a variety of leadership training, mentoring opportunities, and educational support to continually foster a culture of diversity and inclusion.

We are committed to attracting, motivating, and retaining talented team members who align with our company\xe2\x80\x99s core values. We are proud to reward our team members with comprehensive benefit programs and resources which include: return air tickets to home destination, uniform and laundry services, accommodation and recreation facilities, medical coverage and life insurance, transportation, duty meals, colleague discount in our F&B outlets and reduced hotel rates, enhanced employee rewards program, team bonding and engagement events, employee health and wellness activities. :

Job Summary:

A Guest Relations Supervisor is responsible for managing the guest experience and ensuring that guests have a pleasant and enjoyable stay at a hotel or resort. They oversee a team of guest relations staff and work closely with other departments to ensure that guests\' needs are met.

Responsibilities:

• Managing the guest relations team and ensuring that all staff are trained and motivated to provide excellent customer service
• Overseeing the daily operations of the guest relations desk, including guest check-in and check-out, room assignments, and handling guest complaints and requests
• Monitoring guest satisfaction levels and taking appropriate action to address any issues or concerns
• Providing recommendations to guests for local attractions, restaurants, and other activities
• Collaborating with other departments, such as housekeeping and maintenance, to ensure that guests\' needs are met in a timely and efficient manner
• Developing and implementing guest relations policies and procedures
• Assisting with the planning and execution of special events and activities, such as weddings and corporate meetings
• Maintaining guest relations records and generating reports on guest satisfaction levels and trends
• Handling billing disputes and ensuring that guest accounts are accurate and up-to-date
• Maintaining a professional appearance and demeanor at all times

Desired Skill & Expertise:

Skills and Qualifications:

• Bachelor\'s degree in hospitality management or related field; relevant work experience may be substituted for formal education
• Previous experience in guest relations, with a strong track record of providing excellent customer service
• Strong interpersonal and communication skills, with the ability to effectively communicate with guests and staff at all levels
• Excellent organizational and time-management skills, with the ability to prioritize and manage multiple tasks simultaneously
• Knowledge of hotel operations, including front desk procedures, housekeeping, and maintenance
• Proficient in Microsoft Office and other computer applications used in hospitality management
• Ability to work flexible hours, including evenings, weekends, and holidays as needed
• Strong problem-solving and decision-making skills, with the ability to resolve conflicts and handle emergency situations in a calm and effective manner
• Ability to maintain a high level of professionalism and confidentiality at all times

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