Guest Relations Representative
Dubai, United Arab Emirates
Job Description
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Mint Stay holiday home (themintstay.com) is hiring a Guest Relations Executive (GRE) to accommodate our guests check-ins and look after them throughout their stay to ensure they have the best experience. Applicant MUST:
- Have guest relations experience within a holiday home operator in the UAE
- Have a UAE driving license
- Have Dubai work experience
- Liaising with the housekeeping and maintenance teams to ensure all properties are ready for guests and are always at their mint condition
- Reviewing the guests arrival and departure lists daily
- Meeting & greeting guests on their arrival; and making sure they have a smooth departure
- Collaborating effectively with members of the concierge and security of the properties
- Making sure all guests needs are fulfilled
- Overseeing guest experience throughout their stay from arrival to departure
- Handling all challenging situations and issues in the properties that could occur during guests stays
- Managing difficult communications with valued guests who are unsatisfied with our service, product or resolution offered
- Prioritizing tasks and communicate effectively with colleagues which is essential for the daily running of the operation
- Working on other tasks or ad-hoc projects/activities as required
- Experience in guest relations roles within a holiday home operator in the UAE (applicant with no such experience will be disqualified)
- Ability to work in shifts based on rotating daily roster, including on weekends and holidays
- UAE Driving license is a must
- Dubai work experience is a must
- Fluent English speaking is mandatory
- Arabic speaking is a plus
- Ability to solve tough problems on the fly
- Ability to handle pressure
- Ability to prioritize and manage multiple tasks at the same time
- Attentive to detail and very well organized
- Have you worked before in a holiday home company in the UAE?
- Do you have a valid driver\'s license in the UAE?
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Job Detail
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Job IdJD1662981
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned