Guest Relations Officer At Intercontinental Ras Al Khaimah Mina Al Arab Resort
UAE, United Arab Emirates
Job Description
Our reputation is built on delivering exceptional guest experiences. Is it safe in your hands? We\xe2\x80\x99re searching for a Guest Relations Officer capable of delivering a truly personal service to leave our guests satisfied every single time they stay with us.
A little taste of your day-to-day:
Every day is different, but you\xe2\x80\x99ll mostly be:
- Serving as the main point of contact for guests and ensuring hotel departments are fully briefed on their requirements
- Seeking verbal feedback from customers on a regular basis and responding to all guest queries in a timely and efficient manner
- Keeping close contact with guests for feedback, complaints and compliments \xe2\x80\x93 and following it up
- Managing, recording and resolving guest or customer complaints promptly
- Keeping other operating departments in the loop with important guest relations matters \xe2\x80\x93 from Food and Beverage and Maintenance to Housekeeping and Front Office
What We need from you:
- Excellent verbal and written communication skills
- Ability to deal with difficult interactions and work under pressure
- 2 years experience working in a customer service function
- Flexibility to respond to a variety of different work situations
- A passion for delivering an exceptional level of guest service
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life \xe2\x80\x93 including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well \xe2\x80\x93 both inside and outside of work \xe2\x80\x93 and through our myWellbeing
framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you\xe2\x80\x99ll become part of our ever-growing global family.
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Job Detail
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Job IdJD1517219
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationUAE, United Arab Emirates
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EducationNot mentioned