Guest Relations Manager Dubai

Dubai, United Arab Emirates

https://www.mncjobsgulf.com/company/hocaps

Apply Now

Job Description

The responsibilities include greeting clients as they arrive, coordinating arrivals to assigned rooms and ensuring the front-office team, including Receptionists and the Concierge, offer exceptional customer service to ensure the best experiences for the guests. Previous hotel management experience with hotel procedures, such as reservations, luggage collection, guest amenities, arrival and departure procedures will be essential. The Guest Relations Manager should show flair for communication, with the ability to resolve requests and clients' needs issues in a timely and accurate manner. Key requirements and skills

Proven work experience as a Guest Relations Manager, Hotel Manager or similar role
Understanding of all hotel management best practices and relevant laws
Hands-on experience with Hotel Management software (PMS)
Proficiency in English and German; knowledge of other languages is a plus
Customer service focused with outstanding communication and client relationship skills
Excellent problem-solving and multitasking skills
Leadership skills with the ability to motivate colleagues to high performance
Ability to work flexible hours
Strong sense of responsibility and a professional presentation
Degree in Hospitality Management, Tourism, Business Administration or relevant field

Applicants: Please Read - For further information, please contact Simon Davies by email: If already registered with HOCAPS, it is not necessary to send a CV unless it needs to be updated from our last contact with you. It may be easier just to send an email expressing your interest. However, if you have not registered with HOCAPS, please send a full CV in Word or PDF format. For international assignments, it is essential that we also receive a business-style photograph. We always require three referees with email contact details to progress with any suitable candidates. Location: Dubai Job Ref: SD 13464 Contact email address: simon@hocaps.com

Beware of fraud agents! do not pay money to get a job

MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.