Job Description

GUEST RELATIONS MANAGER - ABU DHABI
We are working with a well-established international high-end, fine dining restuarant brand that are looking to strengthen their team by adding a well connected Guest Relations Manager on a permanent basis. The Guest Relations Manager will be responsible forensuring a positive and memorable dining experience for all guests.This involves overseeing various aspects of the guest journey, from the moment they enter the restaurant until they leave. The Guest Relations Manager must be connected to high profile clientele. We are looking for someone with great personality and high energy.
Roles included but not limited to:

• Improve and maintain high levels of guest satisfaction
• Managing guest feedback -actively soliciting feedback, addressing complaints, and using this information to improve the overall experience
• Provide ongoing training to staff on service standards, guest interaction, and resolving issues effectively.
• Ensuring all interactions with guests align with the restaurant's brand values and service standards
• Tracking guest satisfaction scores and online reviews to identify areas for improvement.
• Working with various teams to ensure seamless service delivery.
• Organise special events, offer personalised amenities, or tailor experiences to individual guest preferences.

Ideal candidate:

• Well connected with high profile clientele
• Ability to handle guest complaints and resolve issues promptly and professionally.
• 3-4 years of experience in a high-end restaurant or similar environment.
• Must be able to deal with high profile clients such as VIPs, Government Officials, etc

Salary package: AED15000 - 18000pm + Flights, Accommodation allowance, Service Charges, Medical, Visa