Job Description

Your future, our legacy
Hotel
One Palm at Jumeirah
Division & Department
Food & Beverage - Restaurant
Job Title
Guest Relations Hostess - Riviera on the Beach
Contract Type
Permanent
Status
Full time
Position Overview
We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests, where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people - our Legends - to live our vision -Treasured by Guests, Cherished by Employees, Celebrated Worldwide.
Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.
We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Relations Hostess you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.
What you'll get
As a Guest Relations Hostess at Riviera on the Beach here are just some of the great benefits you will receive:

• Competitive Salary Package
• World-class Development Opportunities
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels.
• 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Flight Allowance every 24 months
• Shared Company Accommodation
• Company provided transportation to and from work
• Uniform provided by the Company with complimentary laundry

What you'll do
You'll love what you do and take pride in delighting our guests:

• You will be joining a dedicated beach team and will report directly to the Beach Club Management team.
• Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Guest Relations Hostess, you'll have the opportunity to bring these to life and continue to create our legacy.
• You will act as the main point of contact for all guests visiting Riviera on the Beach, creating a warm, genuine, and seamless experience from arrival to departure.
• You will anticipate guest needs, personalize each interaction, and ensure all moments are memorable, reflecting the Dorchester Collection standards of luxury and hospitality.
• You'll maintain an active presence across all guest areas, supporting the operations team in delivering an effortless service flow and consistent guest satisfaction.
• You'll handle guest feedback and special requests with empathy and efficiency, always ensuring a positive outcome and follow-up.
• You'll build and maintain relationships with repeat guests and VIPs, ensuring recognition and personalized experiences.
• You'll also collaborate with the Beach Club Management team to support special events, guest activations, and service excellence initiatives.
• Along with your main duties you may be asked to complete other tasks as and when necessary and reasonably required.
• You may on occasion be required to adjust your hours of work to cover the beach club needs.
• You acknowledge that working in beach club operations involves exposure to heat and sun, operating under pressure, and requires standing and walking for long periods of time.
• The job advertisement is intended to provide a general overview of the responsibilities involved, specific tasks may vary and are subject to change.

The items shared are the essence of a day in the life of a Guest Relations Hostess, but we'll make sure you are provided with specifics on how we care for our Beach Club.
What you'll bring

• You'll bring your unique personality and passion to the role and the team with your can-do spirit and a positive attitude at all times.
• You'll have a natural talent for connecting with people and creating memorable moments for our guests.
• You'll have exceptional communication and interpersonal skills with a strong sense of empathy and professionalism.
• You'll have strong organizational skills with excellent attention to detail and time management.
• You'll be confident, approachable, and able to handle guest inquiries or feedback gracefully.
• You'll have a solid understanding of service standards and guest expectations in luxury hospitality.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• English is the primary language used in our beach club. You can comfortably communicate in this language. Other languages including Arabic, Italian, French, Spanish or German are highly desirable.
• You will have a relevant extensive experience in luxury hotels and high-end restaurants preferably in the Middle East.

Skills Required