Description

United Arab Emirates

JOB DESCRIPTION

About Jumeirah & the Hotel:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different\xe2\x84\xa2 brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

An architectural masterpiece, Jumeirah Emirates Towers offers luxurious experiences in the heart of UAE\'s most dynamic city. Soaring high above the central business and commercial district, Jumeirah Emirates Towers is a dramatic backdrop to Dubai\'s skyline and a visible statement of the region\'s growing corporate success. Comprising two equilateral triangles, this landmark structure is home to an Office Tower, Hotel Tower and shopping Boulevard. The hotel encompasses 400 spacious rooms and suites, 15 world-class restaurants and bars, Talise Fitness, Talise Spa as well as elite shopping and lifestyle attractions at the Boulevard, a prestigious retail destination. The award-winning hotel has multiple venues for inspiring events including the grand Godolphin Ballroom and 16 meeting rooms.

About the Job:

An exciting opportunity has arisen for an experienced Guest Relation Executive to join the Food and Beverage Services team in Jumeirah Emirates Towers. The main purpose of this role is to welcome and seat restaurant customers in a friendly and efficient manner and provide memorable welcome experience to all the guests. Needs to manage daily restaurant booking system and keeping all the guest profiles updated. Candidate is required to work in a variety of air-conditioned environments but may also be required to work outdoors in extreme weather conditions. Maybe required to work in split-shifts and late-night shifts and will also be exposed to a smoky environment. Candidate is also an ambassador of the excellence of the service delivered in the hotel with ensuring all suppliers are provided with a warm, friendly, courteous, informative and efficient service in all areas. Your key responsibilities will include:

• Ensures that all activities adhere to and support the Jumeirah International Quality Management System.
• Maintains working knowledge and always follows all departmental Standard Operating Procedures.
• Maintains a full awareness of restaurant layout and table plans to maximize potential covers and sittings.
• Promptly and professionally greets and escort the guest to their allocated tables.
• Maintains an effective reservation system to maximize the potential number of covers and to meet customers required needs.
• Actively monitors customer satisfaction upon guest departure and reports any problems to supervisor/ manager.
• Builds relationships with first-time and regular customers through guest recognition and professionalism.
• Actively check all the guest enquires and follow up on proposal sent.
• Provides service colleagues with information that assists in exceeding expectations, predominately special needs and name of guests.
• Assists service colleagues with table and/ or counter service of alcoholic and non-alcoholic beverages.
• Assists service colleagues to provide table and/ or counter service of all menu items.
• Develops and updates food and beverage knowledge required to carry out duties.
• Provides advice on food and beverages to guests.
• Keep the hostess desk well equipped and all the menus needs to neat and clean.

About you:

In order to be considered for this role you will have at least two years of working experience in a similar role in a luxury five-star hotel environment.

You will have excellent written and spoken English skills, additional language is advantage. Knowledge of hotel operating systems is a must. Your experience in handling guest requests and exceeding their expectations would be regarded as essential.

Should be able to quickly learn and adapt to a new work environment.

About the benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brand in the hospitality industry.

Provide guests a unique and outstanding experience. Exhibit a friendly and professional demeanor in all guest interactions, warmly welcome and orient guests and provide effective and efficient guest service.

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