An Exhilarating Opportunity Looking to be a part of an award-winning team that leads at the forefront of Lifestyle innovation? We have the perfect opportunity currently available and are looking for a dynamic individual, focused on delivering unique, first-of-its-class experiences to our guests at FIVE Hotels and Resorts \xe2\x80\x93 the dare-to-be-different entertainment experiential luxury lifestyle destinations that capture the glamour and vibe of Dubai and Zurich. Dubbed the hottest hotel on Palm Jumeirah, FIVE Palm Jumeirah is set against a breathtaking backdrop of a 150m private beach and Dubai Marina skyline. This lifestyle hotel boasts 470 luxurious rooms and suites with ocean on one side and city views on the other. The resort is a party and culinary hotspot with a range of restaurants, bars, and a nightclub, inviting a new experience every day. Whether guests are looking for a gourmet dining experience or want to dance the night away, FIVE Palm Jumeirah creates laid back or high energy choices from breakfast to the early hours, inviting guests to design their stay. Experience a city chic vibe at FIVE Jumeirah Village. Boasting glorious sunset views, this award-winning, cylindrically structured hotel is an architectural marvel and captures the pulsating excitement of new Dubai. Visitors can curate their own high-rise private pool celebrations (the property boasts of 269 plunge pools), sunbathe in style or enjoy a special dinner overlooking the world-famous sparkling Dubai skyline. Our award-winning sky villas were designed with more than sleep in mind as FIVE Jumeirah Village flawlessly combines a myriad of entertainment options, a range of award-winning F&B venues and first-rate guest services \xe2\x80\x93 after all, FIVE knows how to throw an exceptionally good party! "This is unashamedly about luxury," - Daily Mail. Epitomizing Swiss chic blended with Dubai glamour, FIVE Zurich is a luxury lifestyle hotel and Swiss hotspot that has previously been visited by the likes of Rihanna, Freddy Mercury, Grace Jones and Muhammad Ali. Overlooking the city center from Zurich\xe2\x80\x99s stunning Uetliberg plateau, this property is home to 87 suites and rooms as well as 7 award-winning and new culinary concepts centered around FIVE\xe2\x80\x99s hallmark musical stylings \xe2\x80\x93 including rooftop lounge, bar and nightclub, The Penthouse, soul food meets street food at Soul St. Zurich and MSG-free Gourmet Chinese at Maiden Shanghai along with FIVE\xe2\x80\x99s signature wellness retreat, ReFIVE Spa Zurich. FIVE Zurich revives Zurich\xe2\x80\x99s wild side and provides exceptionally indulgent experiences for guests from the city and international visitors alike. Watch out for FIVE LUXE, JBR Proven to be a huge success and growing at an exponential pace, FIVE will be launching its third property in Dubai, FIVE LUXE, JBR. A prime beach-side property in the heart of Jumeirah Beach Road with sweeping sunset vistas of Ain Dubai and Palm Jumeirah, this resort boasts 232 hotel rooms and suites, 212 lavish serviced residences, multiple culinary and nightlife venues, ReFIVE Spa, and an iconic social pool - and is slated to open in 2023. This incredible new property will truly imbibe the authentic and unique Vibe at FIVE for \xe2\x80\x98FIVERs\xe2\x80\x99 that constantly flock to FIVE from around the globe to enjoy the brand\xe2\x80\x99s bespoke entertainment offerings. So, stay tuned! The Team Our Lifestyle team is an integral piece of the puzzle. They are cultured yet trendy hosts with an innate ability to anticipate guests\xe2\x80\x99 needs by being in the right place at the right time and delivering a hospitality experience that goes above and beyond - crafting exciting memories for our guests that last a lifetime. The Candidate As Lifestyle executive,you will join a committed team, driven with the intent of delivering \xe2\x80\x98FIVE-star\xe2\x80\x99 experiences to an international diaspora in the heart of vibrant Dubai and Zurich. The VIBE at FIVE is all about performing optimally while having the best professional experience of your life. You will be expected to have a passion for your role, disrupt norms all whilst having the best time of your life.
As our ideal candidate, you have proven experience in a highly active environment. Your organizational, communication, and leadership skills are second to none and you enjoy developing guest solutions that break boundaries. We are looking for a natural self-starter who demonstrates creative and critical thinking abilities, can focus on, and execute, tasks with a sharp eye for detail. An outgoing, people-friendly personality with an ability to think \xe2\x80\x98on your feet\xe2\x80\x99 during changing situations is also essential.
You\xe2\x80\x99ll work closely with the management team to develop constantly evolving service goals.
Key Responsibilities
Greet guests upon arrival and bid farewell upon departure
Give courtesy calls and complete the task of Performance Monitor daily
Maintain an active presence in the hotel lobby to greet and assist incoming/current guests
Maintain a neat, tidy, pleasing and professional appearance at all times
Handle guest complaints immediately and follow-up thoroughly
Review and prepares next day\xe2\x80\x99s arrival reports for GC, VIPs and those accorded special status, ensuring that these are highlighted to the management and necessary related functions are activated
Ensure that guest history is updated on a regular basis with accurate and pertinent information
Assist and coordinate with the Front Office Reception team to ensure consistent services
Assist Front Office team with Check-in/ Check-out processes during busy operation periods
Promote inter-hotel sales and in-house facilities and be aware at all times of banquet (and other) events, hotel facilities, F&B outlets, special promotions/offers for the purpose of assisting guests and offering precise information
Actively obtain feedback from guests to improve services and facilities
Inspect VIP room status and amenities in good order prior to guests\xe2\x80\x99 arrival
Ensures that, whenever possible, guests receive personal recognition
Escorts VIP guests to their allocated room and elaborate on all the available facilities/events/offers and room\xe2\x80\x99s features
Prepare and coordinate the distribution of guest amenities, welcome letters and fruit setups for VIPs, GC and long-stay guests, as required
Ensures clear communication between Concierge, Front Office and Reservations, in particular
Report daily activities in logbook and attend daily operations briefings
Comply at all times with Group\xe2\x80\x99s health, safety and hygiene regulations
Is familiar with Group\xe2\x80\x99s emergency procedures
Performs other duties as assigned by Service Manager
Gives a proper hand over at the end of every shift
Requirements
What We\xe2\x80\x99re Looking For
You take pride in offering our guests an exciting and lively conversation, and helpful suggestions
A welcoming and enthusiastic energy
Hands-on approach and flexibility with a \xe2\x80\x98can-do\xe2\x80\x99 work attitude
Commitment to delivering exceptional guest service with a passion
Ability to find creative solutions while taking ownership for all duties and tasks assigned
Teamwork-oriented
Positive outlook, outgoing personality and fun-to-work-with!
Ability to be proactive, work hard and adjust job scope as required
Previous relevant experience of 1-2 years is a plus
Proficiency in English (written and oral) is a necessity
Fluency in multiple languages is a bonus
Benefits
Rewards At Work! Benefits For Life!
Live the exciting FIVE Life
Attractive incentive schemes
Rapid career advancement
Department Name
Front Office
Industry
Hospitality
Work Experience
1-3 years
City
Dubai
State/Province
Dubayy (Dubai)
Country
United Arab Emirates
Zip/Postal Code
337-1500
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