Guest Relations Agent
Dubai, United Arab Emirates
Job Description
The candidate must have a minimum of 1 year experience working in a 5-star hotel environment. Ability to speak additional language such as Arabic, French, Russian, Italian or Spanish is an advantage.
Responsibilities
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Mandarin Oriental Hotel Group
8th Floor, One Island East, Taikoo Place 18 Westlands Road, Quarry Bay, Hong Kong
Responsibilities
- Help the Assistant Guest Relations Manager to inspect all VIPs rooms prior to arrival and ensure all requests are met.
- Help the Assistant Guest Relations Manager to meet and greet guests.
- Prepare the Daily Communication Form.
- Handle amenity requests and other guest relations programmes
- Run and Participate in the VIPs meeting.
- Assists the Front Office during need periods.
- Handles guests\' complaints.
- Works closely with Front Office, Housekeeping, Room Services, Concierge and all F&B departments.
- Establish individual guest's preferences and provide the service accordingly.
- Check and update arrival and departure reports for a better handling and anticipation of guest needs.
- Establish a personal contact with guests during their stay and local guests in the lobby and food and beverage outlets.
- Attend to specific guest's requests ensuring efficient and proactive service.
First Name (required) 6a148992
Last Name (required) 2f912410
Email (required) 0881eb51
Apply Please wait... Done
Thank you
There are currently no jobs matching this criteria
Sign up for Job Alerts
Please indicate your department, category and hotel preferences and we will email you regular job alerts.
First Name (required) 38e77894
Last Name (required) 5d7eb409
Email (required) a997fd4d
Job Alert 863573f8
Departments 69f5454e Departments 69a02f54
Categories 03436655 Categories 4abb52b8
Hotel/Offices ca2cb1e2 Hotel/Offices 654648d5
Send Please wait... Done
Thank you
This website uses cookies.
We use cookies to personalise content such as job recommendations, and to analyse our traffic. You consent to our cookies if you click I Accept. If you click on I Do Not Accept then we will only use strictly necessary cookies, and you may have a deteriorated user experience. You can change your settings by clicking on the My Settings link on the top right of your device.
to read our Cookie Policy.
to read our full Privacy Policy.
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Mandarin Oriental Hotel Group
8th Floor, One Island East, Taikoo Place 18 Westlands Road, Quarry Bay, Hong Kong
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Job Detail
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Job IdJD1763562
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned