Job Description

Job responsibilities:

Greet and welcome customers confidently and professional manner


Guide the customers to the showroom, introduce them to the Sales Consultant and arrange for refreshments


Assisting the customers till a sales consultant becomes available


Contacting the customers after two days of their visit to ensure maintaining high level of customer service


Ensure to capture walk-in customer details, enter them in the system as leads and send it to line manager on daily basis


Create the lead in Salesforce and transfer to the sales consultant


Ensure all leads are converted and report to the manager


Creating Leads from Telephone Inquiries and send it to the Sales Team


To ensure all incoming calls gets answered within three rings


To ensure all calls will be transferred to the right person within 45 seconds


Timely submission of showroom tracker, first visit survey detailed report, SSI report, telephone inquiries, delivery follow up report and other reports as required


Be alerted to any untoward activities occurring in the showroom, etc and report accordingly


Support the Delivery in charge/Delivery Manager in Receiving vehicles on oracle and updating the new vehicles Stock ageing report - (Daily)


Support the Delivery in charge/Delivery Manager in arranging the showroom display vehicles & updating the ageing report - (weekly/biweekly)


Support the Delivery in charge in conducting a physical stock check - (Weekly)


Support the Delivery in charge/Manager in maintaining & handling test drives (Daily)


Support in keeping records of maintenance on the Fleet of Test drive vehicles


Preparation in support of test drives to Sales Executive's


Ensure to collect customer feedback and forward the same to Branch Manager for review on daily basis (Daily)


Assist in obtaining the required maintenance and support suppliers


Keep a stock inventory of supplies and report to line manager accordingly



The above statements are intended to describe the general nature and level of work performed by people assigned to this job function They are not intended to be construed as an exhaustive list of all job duties performed Management reserves the right to revise or amend duties at any time

Educational Qualification

High school diploma or equivalent; a degree in hospitality, business, or related field is a plus

Work Experience

Minimum 1-3 year of work experience in the similar role

Competencies

Proven experience in customer service, preferably in a showroom, retail, or hospitality setting


Strong communication and interpersonal skills


Excellent organizational skills and attention to detail


Ability to work under pressure and handle multiple tasks


A professional and friendly demeanor with a focus on customer satisfaction


Proficiency in Microsoft Office and showroom management software (preferred)

Languages

English, Arabic is desirable