Guest Relation Officer (russian, German Speaker)
Dibba Al-Fujairah, United Arab Emirates
Job Description
We are looking for a Guest Relations Officer (Russian, Arabic, German Speaker) to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you\xe2\x80\x99ll serve as a primary point of contact for our customers. Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities. * At least 1 year experience with the same field or in Hotel Industry.
Contract length: 24 months Ability to commute/relocate:
- Welcoming guests in a friendly and professional way
- Addressing and escalating customer complaints
- Providing information about facilities, programs and other services
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Address customer complaints and escalate to Superior when needed
- Record information in the logbook daily
- Ensure compliance with health and quality standards.
Contract length: 24 months Ability to commute/relocate:
- Dibba Al-Fujairah: Reliably commute or willing to relocate with an employer-provided relocation package (Required)
- Guest Relation: 1 year (Preferred)
- German (Preferred)
- Russian (Preferred)
- Arabic (Preferred)
- English (Preferred)
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
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Job Detail
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Job IdJD1504703
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDibba Al-Fujairah, United Arab Emirates
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EducationNot mentioned