Description We are looking for a Guest Relations Officer to provide high-quality service to our holiday home guests. You will go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you'll serve as a primary point of contact for our customers. Your goal will be to ensure our guests enjoy themselves and plan to come back to our holiday homes. Responsibilities 1. Review arrival lists to welcome guests 2. Help prepare welcome folders with collateral (e.g. room service menus, area descriptions) 3. Provide information about amenities, area and venues and promote services 4. Anticipate guest needs and build rapport with customers
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